Customer Ratings & Reviews

Worth every cent. Now, I usually pass on extended warranty offers and such. But, Geek Squad is my exception. Not only because they are rock stars- I purchased a higher end Samsung washer dryer set (I am in love with) and they are literally rock stars. I haven’t had to use them but the peace of mind knowing that I can if I need to is awesome. Did I mention that they said it if at any time I need to have my washer dryer fixed I’ll just come and exchange them out for new ones? Yep-oh yeah

I purchased a 5 year protection plan on my washer I purchased. It is replacing a maytag that the only thing wrong with it was the control board was defective. It went bad after a little more than a year. Because I have the washer in a business maytag would not honor the warranty, and in addition the control board needed was on indefinite backorder. If I had this protection plan on that washer, Best Buy honors the coverage no matter where it is installed, and if the part was unavailable they would replace the washer with a new one.

Geek squad never let me down in the past and they won’t let me down in the future!

So glad I got it.. my Dryer arrived badly dented (Not BestBuy's fault). BestBuy replaced it within 3 days, I am impressed. My previous dryer not from BestBuy, died within 3 years, labor and replacing the computer panel was more expensive than a new dryer. So I purchased a new dryer and now I feel more secured of my investment for the next 5 years.

Love the removable agitator it really comes in handy when I need to wash larger items like comforters. I also bought the services which included: expert installation, which made everything a Breeze and They even hauled away my old, rusty washer. 

It was my first time buying a conpletely bew set so I was extremely nervous and anxious. Now 2 months after purchasing, I can say I am so happy with my decision. I love doing laundry now! Everything always smells amazing and is so soft.

I haven't had to use this yet, but did on a dishwasher we bought several years ago. It has been difficult to find local repair people so this works !

The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!

A must have for any purchase from Best Buy. Glad I purchased and have my items covered. Problem when husband purchased items and I purchased plan. Difficult for Best Buy to connect the two even with exact same address. Was finally resolved. BEEARE!

I purchased this extended protection to cover the purchase of my new washing machine. Had bought a new washer (different brand) from another retailer (big mistake) as it didn't last even 2 years before breaking down. So I decided to try another brand and not wanting to take any chances, I decided to purchase the 5 year protection plan. I hope to never have to need it, but it's comforting to know that it's there in the event of any problems. The cost of the plan is minimal compared to having to buy another new machine. Would recommend the extended coverage.

Absolutely love geek squad! We had the sound go out on our 55" TV. They scheduled service and came right to my house so we didnt have to worry about transportation of the TV. Ordered the parts, and came back to complete the repair all within a week. I only buy my electronics from BB specifically for Geek Squad!

Works super good, very heavy! Just pay for delivery lol

I replaced a front loader with a top loader, same brand. My dog loves to eat the gasket on the FL, so I needed a TL. I love the large capacity and the quiet operation of this washer. My clothes come out clean, as do my great grandchildren's and their parents. I got the champagne color, it's a beautiful color.

I haven't needed to use it. I bought it because it sounded different than other warranties (inclusive and easy to execute if needed).

Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

I purchased this fridge with suspicious thought.It was worthy and very good quality.I organize my cakes of my own bakery. It’s so good and not to big to keep your space clean

The process for adding the geek squad protection plan was smooth and easy to do. No hassle and very quick. Highly recommend!

The agent installed the washer and made you sure it was working properly before he left.

Well they just brought my washer and really didnt have a chance .