Customer Ratings & Reviews

They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

Great service to have. We always get this for the major appliances. When needed it’s great

Glad I purchased it in case something might happen or it just stops working

Not sure - haven't used this yet but got in just in case

I’ve always had great luck with geek squad service. It pays for itself. I’ve had it on a robotic vacuum that had issues & I ended up with a new one. The newest geek squad protection I got was for my new washer. That way I don’t have to worry about my new appliance!!!!

I bought the Washer/Dryer Heat pump Dry , and as someone who worked servicing appliances for 27 years, I know things can happen, and I also know the technology these machines have now , I needed the Geek Squad on my side !!

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Hope to never need it ... but it is good to know that If I do, I will get 100% purchase price back if something cant be fixed, etc! This means it is NOT pro-rated like a car battery that depreciates over time. 1st year they work in conjunction with manufacturer's warranty, and then 4 yrs after. Like I said, fingers crossed I will never need it as long as the products live up to the manufacture reputations!

This paid off well when my LG Washer died 13 months after purchase. The call in process was quick and easy and the in-home tech was on time and knowledgeable. The service was good and there was no difficulty in working out a fully covered (same or lesser priced) replacement.

I purchased the protection plan on an open box item, and even after purchasing the protection plan, my total still came out to less than the original price of the item I bought. Definitely worth it to have protection and peace of mind.

So far, so good! Dries fantastic. Good settings, easy to use. I like it

Its geek squad hopefully i dont have to use it but its good to have.

Glad we got this because when we picked up the washer and dryer we didn’t have our house yet so by the time we got our house and started setting them up the washer didn’t work. Had to return it to the store and come back within a week to get a new one. Had to pay some money for whatever reason it was for how long we had the washer. Might have been $25. But glad we got this because we would have had to buy another washer…

Agents were very helpful and respectful with replacing the damaged item

The service is great customer services is great. There timing is good the are professional.

Im using them for the last 6 months. They are the best. I have already 2 friends who purchased the same after checking ours.