Customer Ratings & Reviews

I have used this service previously and it was very good and service was very professional when it was needed.

They were very helpful and quick in installing my new washing and taking out my old one.

I highly recommend getting an extended warranty nowadays as companies care very little for quality and longevity of products.

The washer is great! Its huge. The best buy customer service was awful though. Shawn the manager at the South Portland store is super rude and condescending.

Best Buy's Geek Squad, Turned My Heavy Duty Appliance Into A Work Horse And Backed Up The Endurance, Performance, And Future Services And Durability, With The Geek Squad 3 Year Standard Protection Plan. Shout Out, Geek Squad To The Rescue, With The Protection Plan.

I am so thankful that I purchased this for my appliance. I have had to use this protection to replace a dryer for which the front glass had shattered without reason. The process is extensive with a 3rd party company to come out to see if they can repair issue that was not pleasant but after quite some time, the appliance was replaced.

we love it alot we needed it badly for are big family thanks so much

This set is awesome love the ease and it’s so quiet you. Have to look at it to know it’s on.

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Not worth anything. They employ sub standard repair companies.

The guys installed my unit and was in and out in less than.39 min.

I always add a protection plan just in case! Just do it!

The Geek Squad Protection plan has always been a must-have. Computers tend to have issues and appliances breakdown so its best to be protected. I've used Best Buy protection plans in the past and have been satisfied. Don't buy an expensive appliance or other purchase without one.

Not sure yet. I haven't had to use it. So I can't give it a fair review

Great to know I am covered in case of any damages or issues!

I feel the need to have a 5 year warranty on any product because things can unexpectedly go wrong. Even though the dryer I purchased is a high quality dryer I need assurance with the 5 year protection plan in place. I've used the protection plan in the past because we purchase many and its user friendly. Thank you

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!

Geek squad has wonderful customer service . Shop at best buy

Its not super cheap when you are replacing all of your kitchen appliances and a dryer. It can really add up. I've already had to use it twice, once on my new Microwave and once on my new dryer. Appliances aren't made like they used to be.

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

Nice! Clean! Best appliance you could buy. Will definitely recommend to family and friends.