Customer Ratings & Reviews

Very easy to get a replacement washer ! They worked so well with me and it was quick as well!

Items have yet to require service but cost of extra protection seemed a good value.

For the first time in years I had to use Geek squad and it was good. Also it depends of the person that helps you but I had no issues at all

Great Washer and dryer combo smart functions are very convenient and easy to use.

We have always received excellent service from the geek squad installation team!!

It’s a protection plan not much to say about it…..

Always recommend the protection plans through Best Buy!

I'm Grateful that I had an Opportunity to speak with n learn so much from Bob in Utah today. Before making an appointment\, he asked a few questions about my washer. Bob took his time to explain what the problem couldn't be n what it most likely was!

Excellent customer service. Great job providing detailed information that influenced decision making.

Very nice washer dryer I love it everything about I will be telling other peoples how much I Love it

Geek squad technicians arrived on time. They did their work well. After they finished to install my washing machine, they explain the basic procedure how to use the new Brand Samsung washing machine.'

We always like having a peace of mind and we've never had a issue using the protection plan

Affordable protection plan for those unexpected repairs

So, they sell the warranty plans well, I mean who wants their applianceappliances to break and have to either spend a few hundred dollars to replace them, or just spend a few hundred dollars to buy new ones so soon. Well my washing machine, which was a little over a year old breaks, Nov 4th, I have literally had a migraine dealing with this warranty program. There is no assistance for laundry services, or rental for you to have. I had to wait 5 days for a repair guy (who is not geek squad because if I wanted geek squad it would have been 2 weeks) just to come look at my machine, he takes 4 more days to order parts... fast forward the December, no parts still. No idea if they are coming, and this whole time I have been out a washing machine. I don't know about you. But I was clothes daily (family of 4 with busy kids). I've had to make calls myself only to sit on hold for over a half hour to be transferred, and then still be told there is nothing they can do. See you have to wait 30 days (not from when you called, no because that would make sense, 30 days from when someone ordered a part) before they will even consider just replacing your machine (which they claim they will do in their sale... "we fix or or you get a new one") so you would thinknatvthe 30 days, which is closer to 6 weeks now, boom new machine... nope, now you move up to special forces, and then they have to submit a claim... which they tell you can take 3-5 business days for them to respond to.... So, if you opt for this, my suggestion is go to rent a center and get whatever appliance to save yourself the hassle, it will cost you, but it's cheaper than the laundromat (which I had to pay out of pocket for the last 6 weeks) oh and instill don't have a machine yet. Today is Dec 13

Have not had to use it yet and hope I never do, but glad to have

Oscar and Alex did an amazing job! They went above and beyond. Super happy!

They did an awesome job getting it installed without any issues and were nice too!

Excellent service............................ ....

Hope I never need it, but after my Samsung experience, I had to purchase this warranty. I sure am happy that my new LG washer and dryer have performed great. I hope they continue to do so, but if not, I it covered.

i purchased this after reading reviews about buying warranty on appliances. so i went ahead and got the 5yr warranty which will cover me for awhile. just a peace of mind since washers can be expensive to fix