Customer Ratings & Reviews

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

Hoping I won't have any need for it but got the protection plan because you never know what can happen and it was a good price point!

my previous washer stopped working and with this service, they replaced my old washer . I was very impressed with this coverage.

This service has benefitted me already. It has allowed me to have free delivery and removal of my old appliances. This service has already paid for itself. A really good benefit to have should either of the computers fail. Good idea.

Can’t go wrong buying a warranty for pennies more especially on a washer and dryer that will be used daily . The Geek Sqauad warranty is a must for us on all products because it assures I didn’t waste my money if something happens to break .

The services where great, and the dryer machine works excellent.

Geek squad is great. They're very knowledgeable and extremely helpful.

Great product love that it has no bulky agitator which make hold so much mo laundry. I would definitely recommend this product.

Great quality washer and dryer. Clothes have never been ckeaner. Easy & convenient to use. Efficient with energy & saves on laundry detergent. Love it

Great item arrived in perfect conditions, have done my laundry and way better than top load Washer. Great Protection for my appliance.

The price is worth the feeling of safety and security

Great and quick installation...am ready to purchase the matching appliance and will obtain the same 5-year protection. Have not needed to use the Geek Squad, but the peace of mind in case I need them, is comforting.

this service is worth its weight in gold any issues a tech comes out and takes care of business

If you are on the fence. Just know that the price for after warranty diagnostic, not including fixing the issue is 80% of a five year plan.

Decent value for the price if you are a frequent shopper.

Just like my other products I’ve bought from Best Buy, i always get the extended warranty through them. It helps incase something goes wrong that you had no control over. You pretty much get a replacement. The plan is well worth the $ spent on it.

Very pleased with the price of my warranty. I also like the fact that I was able to choose a 5 year warranty plan. Most stores only offer 3. I have used my warranty one time in the past (for a different product) and was pleased with the service.

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

So far haven't used it which is a good thing but let's see :)

Great item arrived in perfect conditions, have done my laundry and way better than top load Dryer. Great Protection for my appliance.