Customer Ratings & Reviews

We purchased a 5 year warranty for a Samsung all in one washer dryer that stopped working after 30 days. We had issues getting service on the product so Samsung refunded just the cost of the unit not the extended warranty or the pedistal or anything else. I asked the MOD to refund the extended warranty and he did. I was very happy even though the product purchased from Best Buy was a Rotten Apple.

had my Insignia washer and dryer installed by the Geek Squad team, and the experience was seamless from start to finish. The installers arrived on time, were professional, and handled the setup quickly and efficiently. They made sure everything was level, properly connected, and even walked me through how to run the first cycle. What I really appreciated was their attention to detail—no mess left behind, and they double-checked that the washer and dryer were functioning correctly before leaving. As someone who isn’t super handy, having a team that clearly knew what they were doing gave me peace of mind. Highly recommend Geek Squad for appliance installation smooth, stress-free, and worth every penny.

I love my Samsung washer. It’s perfect for small and oversize loads. I can control the setting through the SmartThings app and I can even schedule for my Alexa to start the washer at a certain time.

I had bought a new washer and my mom was home when they arrived to install it. My mother said they were so nice and the guy saved us from having to call a plumber because the water valves were so corroded. He was able to connect everything and I am blowing away by how nice the new washer is. Theses are the reasons I made sure I buy my expensive things from Best Buy not these other large retailers that just don't care about there customers. I also reached out to buy the extended warranty because of our experience. Thanks guys

I took this protection out on my new GE WASHER DRYER COMBO have not had to use the protection yet. But I do keep getting notice that I need to buy GE Warranty much is confusing since I bought the protection at the time of purchase.

I have always purchased the product protection plan with anything of value like my laptop, tablet, and refrigerator. I have never had any issues with the plans. I have had to use them when my laptop battery and poercords gave out but they were replaced with no issues other than having to wait for the battery since it was not in stock. Highly recommend purchasing a plan to protect any electronics and appliances.

I recently had the pleasure of working with Geek Squad, and I am thoroughly impressed by their expertise and professionalism. From the moment I scheduled my appointment to the completion of the service, everything was seamless. The technician arrived promptly, well-prepared, and with a friendly demeanor that immediately put me at ease. They took the time to listen to my concerns and explained the process in clear, easy-to-understand terms. Whether it was troubleshooting my laptop issues or setting up my new home entertainment system, their knowledge and skill were evident at every step. What stood out the most was their attention to detail and commitment to ensuring I was satisfied. They didn’t just fix the problem—they went above and beyond to optimize my devices and offer helpful tips for future maintenance. Geek Squad’s customer service is top-notch, and their pricing is transparent and fair for the level of service provided. It’s clear that they value their customers and take pride in their work. I would highly recommend Geek Squad to anyone looking for reliable, professional tech support. They’ve earned my trust and gratitude—thank you!

I usually skip extended protection plans, but I decided to go with the 3-Year Standard Geek Squad Protection for a major appliance purchase—and I’m glad I did. It’s already come in handy when I had a minor issue with my washer; Geek Squad made the process simple, and the service tech was professional and knowledgeable. The plan covers a lot more than just repairs, including parts and labor, and even accidental damage in some cases. It’s reassuring to know I’m covered for unexpected problems, especially with high-value items. The only thing to keep in mind is that some claims may require scheduling a visit, which can take a few days depending on availability. But overall, it’s a small price to pay for three years of hassle-free support.

I purchased extra protection for my open-box item, just to be safe in case anything goes wrong. The peace of mind knowing I won’t have to worry about repairs is priceless — definitely worth the extra cost.

I love this washer! No issues great product. I love the color of black and rose gold. Fits all my heavy king size blankets. I’ve had it for almost 3 years and I would definitely buy another one!

I always purchase the extended warranties on ALL major appliance purchases. I have had to use it already on my washer that was only 2 1/2 years old when the drum came lose. They called it a catastrophic fail and gave me every penny I spent back in credits to purchase a new washer. Love the extended warranties!

I bought the protection plan and they refused to help my washing machine shaking all over the place. It was brand new.

This was relatively easy to use when service was needed. The repairman was great and our product was fixed same day by a qualified contractor, (I am supposing is listed through your Geek squad for appliances). Although, this product carries a 10 year warranty, and the Manufacturer still covers it, the extended warranty, ought to not be effective until the manufacturers’ warranty has expired.

I bought the Extended Service Agreement for our new Dryer, Washer & SideKick Washer we bought at Best Buy for several reasons: 1- Piece of Mind - No worries for 5 Years 2- Much Lower Cost than similar offering direct from the Manufacturer! 3- Much Longer Coverage than similar offering direct from the Manufacturer! 4-Since we bought the Top-Of-The-Line Appliances with Steam, controls on the door, etc., there are more things that could possibly go wrong. Ah, piece of mind!

We selected the 5 year Geek Squad Protection for our New Whirlpool Washer and Dryer set. We now have ease of mind if anything should happen in the next 5 years. Geek Squad Robert was so easy to work with when we purchased these new appliances.

Haven’t had to use derive yet but I’m sure there will provide great service

It's very, very good. And there's a great section, of staff. We recommend this store good stories.

I have always gotten Geek Squad Protection on all of my major Electronic Purchases and they have yet to let me down when it comes to needed assistance

Loving My LG 5.5 Cu. Ft. Washer!!! I’ve Had For Almost 2Yrs. Now…And No Issues -At All!!! It’s Nice And Roomy And I Love The Stainless Steel Drum And No Big Gawky Center Part…Taking Up Needed Room. I Also Love The See-Through Top Lid And All The Fancy Gadgets!!! Added Bonus, The Washer Plays A Little Tune When Cycle Is Done. You Can Also Connect Your Washer With Online Technology…But, I’m More Old-School And Have Not Tried That Part -Yet. You Cannot Go Wrong With This Washer. Only Thing, If You’re Less Than 5’4”…You May Need A Small Stool To Reach The Bottom Of Your Washer…It’s Pretty Deep And Spacious!!! Finally, Don’t Forget To Add Your Geek Squad Protection Plan…I Chose The 5-Year Plan!!! So, No Worries Here!!!

I have LOVED using this dryer. It was my first big girl purchase for my home. I use it a lot bringing home laundry from work and washing the towels. It has been so perfect and I love the sound it makes when it's done. I do a little dance with it if that makes my weird