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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5740 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 5,740 reviews
  • Rated 5 out of 5 stars

    Love the extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new washer and dryer. Bought the extended warranty as replacing these items can get expensive. It is worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I've bought into something like this. and I'm glad I did cuz I needed it later when I bought my washer and dryer and it saved me extra money. I think the money I saved offset the cost of the plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my dryer quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job installing my dryer,fast and efficient

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check before you purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend that you check to see if the local Geek Squad has people on staff to do repairs for the item you are purchasing. If not, your product will still be covered but you’ll have to wait for insurance company used for this service to find and negotiate service for your product before repairs are made. We’re on our fifth repair for a product and so far have waited a week and a half to schedule the repair. From my check earlier this week it will be at least next week before that might happen.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully dont have to use it … but Best Buy is very supportive and they are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek squad the come and fix the problems with my washer I have had with no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have t had to use this yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use this yet which I figure is the best case scenario but I’m sure if I do I will review it… so far I’m very impressed with Best Buy’s delivery & installation crew!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The go above and beyond to help with your needs !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of mind knowing if something goes wrong with our washer we don’t have to pay to get it fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very fast, the guys were friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Email delivery was fast. I have used this service before and they are great with warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind achieved !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a peace of mind if anything goes wrong with my newly purchased washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needs it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great opportunity to protect the machine we wanted something like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great opportunity to protect the machine we wanted something like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good insurance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe in Murphy. If I buy the protection plan, nothing will happen. All of the reviews of the available units mentioned issues that require service or the replacement of the unit. If something happens, I am covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage and value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service when machine kicked the bucket after only 2 to 3 years. Great value for the coverage provided. I will only buy major appliances from Best Buy with this coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Machine very special works great love the steam Function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad always comes in clutch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always gotten the protection plans through geek squad when I purchase anything through Best Buy. It just makes sense to do so. The cost is reasonable and the service is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a good deal if you do a lot of business with Best Buy like we do. We do o property management and buy a lot of appliances thus one of the benefits is free delivery or haul away. this paid for itself within a couple of months for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 years of peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spending over $1000 on any product you should at the very least consider a warranty. I purchased this 5-year warranty because I brought a $1800 washer and I like want this warranty provide "in case something happens"

    I would recommend this to a friend