Customer Ratings & Reviews

The best investment to secure appliances in good shape. No worries, no problems.

I purchased a warranty. I thought it was very reasonable to have that type of protection for the next five years. It was very easy to activate.

Best experience ever dealing with sales in Mentor Ohio. True professionals!

Love my new washer! It works great, runs smoothly, and makes laundry so much easier. Absolutely love my new washer—it’s efficient, easy to use, and very reliable. Love my new washer! It cleans well, saves time, and has been a great upgrade. So happy with my new washer. It performs perfectly and makes laundry stress-free.

Extra protection since our washer runs every day bec our kids sports

Love Samsung products. Love Geek Squad Protection.

I bought the Extended Service Agreement for our new Washer, SideKick Washer & Dryer that we bought at Best Buy for several reasons: 1- Piece of Mind - No worries for 5 Years 2- Much Lower Cost than similar offering direct from the Manufacturer! 3- Much Longer Coverage than similar offering direct from the Manufacturer! 4-Since we bought the Top-Of-The-Line Appliances with Steam, controls on the door, etc., there are more things that could possibly go wrong. Ah, piece of mind!

We purchased a 5 year warranty for a Samsung all in one washer dryer that stopped working after 30 days. We had issues getting service on the product so Samsung refunded just the cost of the unit not the extended warranty or the pedistal or anything else. I asked the MOD to refund the extended warranty and he did. I was very happy even though the product purchased from Best Buy was a Rotten Apple.

I highly recommend the Geek Squad protection programs. I chose the 3 year program. I now do not have to worry about my dryer. I have complete trust in the Geek Squad. The Geek Squad protection plan is more than worth the money!!

I bought my vizio 65 inch TV in 2014 and bought a 5 year warranty on top. Last week my TV started showing green lines on edges, called geek squad 800 # after 10 min on phone, I was approved for a brand new TV and was given $1200 plus tax to buy a new unit from any best buy store. Process was extremly simple and easy, I have always bought warranties on high end electronics but first time used it thou

Best laundry machine I have ever purchased. I had restrictions on what type of machine would fit my needs, and this one surpassed them. I'm really happy I made this choice.

I had bought a new washer and my mom was home when they arrived to install it. My mother said they were so nice and the guy saved us from having to call a plumber because the water valves were so corroded. He was able to connect everything and I am blowing away by how nice the new washer is. Theses are the reasons I made sure I buy my expensive things from Best Buy not these other large retailers that just don't care about there customers. I also reached out to buy the extended warranty because of our experience. Thanks guys

I usually skip extended protection plans, but I decided to go with the 3-Year Standard Geek Squad Protection for a major appliance purchase—and I’m glad I did. It’s already come in handy when I had a minor issue with my washer; Geek Squad made the process simple, and the service tech was professional and knowledgeable. The plan covers a lot more than just repairs, including parts and labor, and even accidental damage in some cases. It’s reassuring to know I’m covered for unexpected problems, especially with high-value items. The only thing to keep in mind is that some claims may require scheduling a visit, which can take a few days depending on availability. But overall, it’s a small price to pay for three years of hassle-free support.

Had a washing machine tear up on me they sent the guy out to look at it very professional very easy to work with so I would 100% get the geek squad it was going to cost more to fix than replace it so they just replaced it with the same product very very satisfied

The people at Geek Squad talked to me much like a friend would and recommended things that actually helped me and saved me some money too. I respect the personalities behind that desk.

have purchased it in past on more expensive products. great value and the service team that comes out is excellent and very knowledgeable. would definitely recommend for expensive purchases.

Efficient and quiet. I’m just now having my 1st issues with the machine, a weird noise in spin cycle. But the geek squad is on it!

Adding a 3-year warranty to my laundry machine gives me real peace of mind. Knowing that any unexpected repairs or issues will be covered lets me use the washer and dryer without worrying about costly surprises.

I have always purchased the product protection plan with anything of value like my laptop, tablet, and refrigerator. I have never had any issues with the plans. I have had to use them when my laptop battery and poercords gave out but they were replaced with no issues other than having to wait for the battery since it was not in stock. Highly recommend purchasing a plan to protect any electronics and appliances.

They came and fixed my refrigerator and smoothly work and I am very satisfied