Customer Ratings & Reviews

5 year plan of protection is a must in case the machine stop working. ksdlkslslsfjssa;lfsjspfjf

Great washer, quick wash for thise who dont have alot of time

I haven’t needed to use it yet but viewing it on my account has been easy and convenient. Geek squad always comes through.

Get the service, you will feel better knowing that if anything happens it will be covered. This new appliances have a lot of new technology that is hard to fix on your own now. not like old appliances.

Thanks to geek squad for you support. 100% recommended.

Great service when machine kicked the bucket after only 2 to 3 years. Great value for the coverage provided. I will only buy major appliances from Best Buy with this coverage.

These guys answer questions professionally and help with any problems that need to be solved!

$400. I’ll take it. Thank you so much Best Buy. I want another!

Replaced new washer right away with a new one. Fast service.

I have always gotten the protection plans through geek squad when I purchase anything through Best Buy. It just makes sense to do so. The cost is reasonable and the service is good.

Very please with my purchase. Would recommend to a friend and even an enemy

Excellent service. Great communication and quick response

I don't know if they're good washers and dryers, or if the accessories are any good. Why? On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare. Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on. I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies. Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!! Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!

Luckily I have not had to use this protection yet, But I'm sure they will do a great job due to the fact that everything I have purchased from Best Buy has been a good product and they treated me very fair luckily I never will have to use it but if I do I know it's there

One of the best insurance policies out there for your tech, worth the extra money for sure when untimely break downs happen. Wouldn’t buy a high end appliance or TV without it.

Why not have something that in case something does go wrong they can either fix or replace it?

This is the first time I've bought into something like this. and I'm glad I did cuz I needed it later when I bought my washer and dryer and it saved me extra money. I think the money I saved offset the cost of the plan.

Best Buy has the best warranty. That’s the only reason why I buy my electronics at Best Buy

Have not had to use but did need to call for info.. very helpful.

Best Buy/ Geek Squad has the best warranty!! Ive used it on my tvs and refrigerator. Always great and fast service!