Customer Ratings & Reviews

Geek squad brought the dryer to house during the hours they said they would come. They even called to let me know they were on the way to make sure we were home. Geek squad was very polite while dropping off dryer.

Got a good deal on an open box and the dryer has worked like a dream. Moms happy so everyone is happy

I haven’t needed to use it yet but viewing it on my account has been easy and convenient. Geek squad always comes through.

It arrived unharmed, on time, and the drivers were thorough in explaining things concerning my purchase.

I purchased a 5 year warrantly plan on my dryer and called on 4-7-25. They could come on 4-9-25 but that day was not available and the next day that was available was 4-17-25. Be careful that when you purchase a warranty the lead time is what I call ridiciulous!! You can speak to a supervisor and they suggestion was to call back and get someone else. Mary in Pananma City refused to give me her bosses name . The dryer I bought was Whirpoll WTW5057LW and it NEVER drys a load on one cycle and I bought in Oct 2023 and now the drum does not spin.

Very helpful and professional. I am very happy with the results.

I love this protection. everything covers you.anything that happens to your product, they come and repair it at no cost. I would buy it again for each product I buy with best buy

Cost for 3 yr coverage was very reasonable. Was told it covers everything !

I don't know if they're good washers and dryers, or if the accessories are any good. Why? On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare. Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on. I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies. Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!! Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!

Cheape price for peice of mind... 5 years of coverage on top of that...

Great Whirlpool set. Large capacity, modern features.

Good to have if you don't want to worry about possible expensive repairs. Laundry machines contain printed circuit boards and other electronic stuff that can cost as much as a new machine if they go out.

This is a no brainer for me. I have gotten this protection in the past and had proved to be a real life saver. Look, it's an insurance policy. Hopefully you won't need it. But if you do, you will be glad you have it.

They did a great job swapping out our washer and dryer.

I've used Geek Squad off and on for years. Their professionalism and capabilities speak for themselves. The protection plan gives peace of mind and affordability to a much needed service in today's world!

I bought this extended warranty plan when I purchased my LG OLED TV. I haven't had to use it yet.

I have used Geek Squad for several years and are very pleased with their help.

Agents delivered and set up my washer and dryer, and explained everything in great detail.

I was very happy to have them deliver the new washer and dryer, and set everything up and haul away the

Always get the Geek Squad coverage. The peace of mind is wnderful if you have any future issues.