Customer Ratings & Reviews

If it were not for Geek squad I would not have had my previous machine replaced due to the multitude of issues with it.

So far so good -- we feel like we're well-covered with the 5-year Standard Geek Squad Protection service plan we purchased with our new LG washer. Highly recommend to buyers for the peace of mind.

Hard to evaluate since I have not had to ask for service Ask me again after I’ve needed service

We ordered a new washer with the 5 year Geek Squad Protection plan. So far we haven't had to use it, so, so far, so good!

Geek Squad helped me navigate through the issues, they are knowledgeable, while they may get offended when you ask some stupid question, however, worth buying the protection specifically for large purchases.

It’s very important to protect you purchase. Best Buy geek squad is there to help. Wether it’s to come to your home and fix the issue or get you a new product if they can’t repair it.

Geek Squad stands behind the protection plan. They made my problem right.

Still got the washer and dryer and i havent had any issues, customer service was great, they brought it in and hooked it all up and i was very apprecitave of it! Thank you!

It’s better to have the warranty than to not have but service technicians from local repair places are horrible. Only positive is that when they can’t fix it after multiple times, you can apply a credit towards a new purchase.

The Geek Squad Protection Plan option is a must have with the purchase of any washer, dryers, refrigerators, dishwashers and higher end tv's! If something goes wrong Best Buy makes it right!

Just bought this protection plan for peace of mind due to the prolbems I had with the 2 new whirlpool dryers I had to exchange before I bought this maytag dryer. So far never had to use this protection plan yet but I know that if I would need it is will be protected.

Have not had to use yet but the pricing was good for the amount of years covered.

Excellent product, definitely recommend to friends and family, and good customer service

I havent had to use this product. However i have heard great things about them.

We’ve had a lot of issues with it and leaking since we got it, which was 4 years back. We’ve had different techs look at it, one part replaced which was not the fix. It ran great besides that and the leak was random and runs quiet. It’s being exchanged for a different unit. Best Buy has been very helpful with that.

I have not had to use this protection yet, but in the past they have been very responsive. 5 years is a great deal for the price I paid.

Geek Squad installers are professional and know what to do

I am so happy that I had paid extra to get the extended coverage, my other washer broke down and since it was going to be too expensive to fix , the protection plan covered for us to get a new one.

I appreciate the help definitely nice to have if you’re having any trouble or issues thanks

Nice to be able to extend the warranty on my Samsung washing to 5 years. A little protection goes a long way.