Customer Ratings & Reviews

Yes geek squad is worth it! Once anything goes wrong Best Buy is there to save the day. Had plenty of experiences with them and every time they have come through with ease.

Rolling the dice on this warranty. Hoping I never have to use it, but if I do, it will hopefully save me the hassle and expense of dealing with a repair company.

Not bad price for future protection of appliance but i hope i never get to use it

Love having this, keeps my mind at ease in case something happens.

Hope I never need to use it, as the LG washer this was purchased for is supposed to be very dependable. BUT.... ONE NEVER KNOWS FOR SURE. All in all, glad to know if something electrical/digital breaks down it will be covered for the first five years.

I am amazed it wojes great I love the quick feature makes my life more easy

Really good washer and dryer very silence when doing their work

Great dryer efficient and works great i recommend the quality it’s good

So, the five year plan is actually a FOUR year plan because I am required to utilize the manufacturer warranty within the first year. This was not explicitly stated when I purchased the protection plan and is quite frustrating because Best Buy sells you a five year plan not a four year plus manufacturer warranty plan.

I purchased 5 Year Geek Squad for my Kitchenaid dishwasher in January 2020, as I've had some bad luck with major appliances/ electronics. Sure enough, in November 2021 the dishwasher stopped working. I called Geek Squad and the helpful person (it turns out correctly) diagnosed the problem as either a pump or motor. A repair person wouldn't be out for a week or so, however. The repair person came out and said, "Yep, looks like a pump or motor." But did he have that part in his truck? No, even though that was the suspected issue. "It needs to be ordered & we'll repair it in two weeks (mid-December). Mid-December came and the parts hadn't arrived. I inquired with the Geek Squad-assigned repair shop, and they said it was "backordered." Of course, I was able to find the part myself in 10 minutes, ready for next day delivery, on major supply web sites, but that did not matter. Geek Squad informed me only after waiting 30 days (late December) could the repair be cancelled and a whole new dishwasher installed. I called in late December, and the person agreed to the replacement as long as another dept agreed; they did later that day (instead of within 3 days). Success! However, when I called to schedule the replacement, they said it wouldn't be until January 26. Frustraitng! But I waited. At 8:30pm on January 25, after previously receiving multiple emails confimring my appt, a person from XPO (?) Services, who does the actual installation, told me they had to cancel the appointment. Why? "The computer had accidentally assigned too many appts" ; I was being bumped to January 29. Unfortunately, January 29 was really difficult, as I had moved 2 other appts to that date to clear my schedule for Best Buy on Jan 26th. So on Jan 27, I called Geek Squad to see if I could at least move the Jan 29 appt to 7am-1pm ( instead of 12-8pm). The rep said "her calendar was gray" and she couldn't see what other times were available but would talk to another department, who would call me back. I said Ok, but I wanted to be clear to not cancel my current appt without verifying with me what the other time would be to make sure I'm available. She condescendingly said, "Of course I'm not going to do that." Within 2 minutes of hanging up the phone, I received a text asking me to schedule a new appt. Alarmed, I called Geek Squad, and the (different) rep sheepishly told me my January 29th appt had been cancelled...with no replacement. There was no record of why. The earliest he could schedule is February 16. I explained this should not be, but all he could do was send me to an "elevated" dept. After an hour talking and on hold with this elevated person, she accomplished nothing additional -- my appt was still on February 16. So I am going on 3 months without a dishwasher, and no assurance my wife and I will get one soon. To summarize: why pay $199 for service that doesn't actually perform? I just hope to finally, in February, get my dishwasher replaced and be done with this.

Excellent coverage, geek squad is professional and knowledgeable, great value

Protected for 3 year! That’s a steal! Amazing taking care of your customers

What can I say, Best Buy is hands down the best place to go to for appliances. The prices, delivery, installation and extended warranty make this the perfect package. Not to mention quality products. And finally customer service is exceptional.

The two techs that arrived were courteous and installed the replaced dryer. Good job!

Good to know our purchase will be covered for the next many years.

Thank you so much for the replacement. It took a month to get it but i did get it.

The agent showed up on time, he found the issue and took care of the problem.

Warranty seems a decent price, bought new washer after having old washer for 10 years I’ve used Best Buy warranty with prior washer that’s why I bought warranty had good results.

Hope this coverage is better than home depot's all they did was give me the run around when it came time to repair. This coverage is great because it's though there geek squad after the first year.

Great for unexpected happenings. Can't go wrong with this coverage.