Customer Ratings & Reviews

Good coverage for mechanical problems. Very safe to use with the knobs on top.

Always get protection plan for appliances especially

Purchased the 3-year Geek Squad Protection Plan to use in case of emergencies and/or any incidentals.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Never ever forget to buy protection plan i m big fan of greek squad frim 25 years

Never ever forget to buy protection plan i m big fan of greek squad frim 25 years

Never ever forget to buy protection plan i m big fan of greek squad frim 25 years

I’ve had this products with almost a year and service from geek squad has been good when needed

Best buy stand by with their waaranties and will replace your itme no questions asked

With dishwasher purchase. Hope to not have to use but love peace of mind

I got this services for appliances and will use it

For smaller items I don't worry too much about service needs, but for larger items like appliances this policy provides peace of mind.

I haven't had the need to use the warranty as of yet, so there's not much to say right now. If I ever use it, I will update this post.

The agents were done quickly and safe very satisfied

While I hope I never have to use it, I'm happy to be reassured with this Geek Squad protection.

It is good as gold. Had issues with other equipment and it was good to have this service.

Can’t wait for to go in effect . Whirlpool warranty contractor was very difficult to work with

We have used Geek Squad for several of our Best Buy purchases and they are extremely professional

Haven’t needed to use this yet but I am glad to have it in case something goes wrong

excited about the warranty! 3 years you can't beat it but definitely will buy an extended one!