Customer Ratings & Reviews

So worth having a Geek Squad warranty, Only store I will buy appliances from due to horrible experiences with other stores. Keep up the good work.

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

We have a home made bakery and use it everyday and we like it very much :)

Havnt needed it for this item but have used in the past and was super appreciative I spent the money on it. I only buy my appliance here because of hte geek squad gurantee.

Havnt needed it for this item but have used in the past and was super appreciative I spent the money on it. I only buy my appliance here because of hte geek squad gurantee.

The agent took my return dishwasher out and installed my new one for me. Then figured out why my dishwasher wasn't draining. It would not drain because there was a small object inside my garbage disposal. Once he took the object out the dishwasher started draining. I never would have known why if it was for the agent.

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

Always a great addition to a big ticket item. Better to have it and not need it than need it and not have it (I consider anything over 300$ that is used more than 3 times a week to be “big ticket”)

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

In addition to offering the best price for the Kitchen Aid oven, delivery and installation (and haul away) at an excellent price, the extended warranty was offered at a price that we could not refuse.

Love it makes me feel better it’s protected for a while

Definitely smart investment to purchase extended warranty. A service call will cost a flat $175

My wife had thousands of pictures on her laptop hard drive for her business that were vital and she could not recover from her backup when the drive failed. Geek squad pulled the drive and transferred the majority of the photos to the new laptop we bought. What a life saver.

It was an independent contractor from Best Buy. He was very good, explained everything and made sure to run it before he left.

The Geek Squad protection plan was very worthwhile. We use our dishwasher several times a day. It needed to be repaired a number of times over the coverage period and the Geek Squad always repaired it effectively and efficiently. Finally, this dishwasher needed to be replaced while still under the Geek Squad coverage period and we received a store credit to buy a new dishwasher. Overall, the Geek Squad protection plan is a very fair and economical way to ensure that a vital appliance is in good working order.

I do not see us having any issues with the product, but I am glad I bought the warranty for peace of mind!

Always get this on a major purchase. Easy to use when needed . Great piece of mind

Nice to know that I am able to guarantee that my product will be insured and fixed if needed.

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.

Having had a few dishwashers break on us we decided to again purchase extended protection for this purchase. The last dishwasher had the main panel go out twice and had we not had extended coverage would have been into several hundreds of dollars of repair costs. This unit was purchased during a labor day sale and made it more affordable to purchase the extended coverage plan.