Customer Ratings & Reviews

We purchased four Samsung kitchen appliances this fall and originally protected only two. We decided to go back and cover all four within the Best Buy allowed time period. (We have friends who have experienced problems with high end appliances that were brand new.) So far I can say that we are very pleased with the Best Buy experience in Colorado. From sales to install and the elite membership, it has been great. Hopefully we don't have to have any service done.

Great service, and prompt. Very friendly and cordial

I actually don’t know for sure if they are five stars on this or not and I hope I never have to find out. If something does go wrong I know I will need the coverage because the purchase took all that I had

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

The geek squad crew were very friendly and professional. I always get a protection plan since appliances aren't built to last as long as they use to and it gives me the peace of mind that if something goes wrong I have professionals that can take care of the problem promptly and properly.

This protection plan saved me from paying for a new dishwasher out of pocket. My last dishwasher bit the dust before the end of the 5 year warranty. Parts were no longer available. Because I had a 5 year extended warranty on my last dishwaher- I paid $80 for my new dishwasher plus the cost of a new extended warranty. Well worth the money and Best Buy honors their extended warranty!

Best deal ever, no regrets. I had to use twice, save me a lot of money. They were so fast. I recommend.

haven't needed it yet so it's hard to rate. bought it for protection against any issues using the self-cleaning feature. KitchenAid said that issues caused by using the self-cleaning features high heat are caused by improper installation when it occurs. I added a heat register to my cabinet to allow for better air intake by the oven when it is operating during the self-cleaning cycle to be safe. to help it breath better.

I stand protected, with my kitchen appliance if and when I need answers not unsolved problems or unsolved solutions I rely upon my 5 year standard Geek Squad Protection Plan. The Geek squad protection plan is expertly crafted to protect my buyers rights and expectations and solutions. I would not buy a item without the coverage of a Geek Squad Protection Plan. And thats a fact as well as a true statement.

Have not had to use their services but it feels good to know they will take care of me.

Very fast courteous service would definitely order from best buy again

Great investment. Extends the one year factory parts and labor 4 years for a total of 5 years. The maintenance people in all aspects wow the customer.

I have always relied on the extended warranty for a large purchase from Best Buy

Don’t bother l… they always find a way to get you meaning you would pay and keep paying to use the paid services

The microwave was installed as expected. Had product issues but on 3rd try we got the microwave oven installed, tested, and is operating. I purchased a 5 year Geek Squad warranty in Feb. '23. I expect that if there are any issues the Best Buy/Geek Squad personnel will be able to correct any issues or failures.

I cannot really review this well as I have not yet used their services. I am sure they will provide good service if I need it

The Geek Squad Service did an excellent job installing our built in refrigerator. Thank you. Recommend Best Buy for purchasing high end appliance products.

Excellent service for a protection plan they take care of the products they sell better than the manufacture in most cases

I didn’t have geek squad install the TV yet because I am still doing painting in the room it will be installed, but I had a very good experience with Troy who was the salesperson I had at the Naples, Florida location. He gave me all the information on various TVs for me to make a decision on which one was best for the price I wanted to spend. Also he matched the price Costco had it advertised for. I did sign up for the additional 5 year warranty.