Customer Ratings & Reviews

Never had issues when it comes to repairs. I'd like to see partial refund if claim is never made.

gooddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Always fast service to help with home appliances. I always trust purchasing at Best Buy!

Installation setup and tested perfect. Came out and tested elements too.

Beautiful looking BUT as many others have posted, died after 18 months. What a pain, my little cheapy microwaves lasted for years. Forget repairing unless you bought the warranty.

Installed dishwasher, stove and refrigerator. Very well done.

Very professional and knowledgeable with my appliance.

They take care of your issues. Had to call in for an issue with the microwave.

Easy and great service. Always get my problems resolved.

Bought a kitchen aid dishwasher last October with Geek squad protection. Dishwasher control panel died in 2 months. Called Geek squad and was told first year warranty will be covered my manufacturer(Which they did not disclose when i bought the dishwasher). Since then control panel died more than 6 times. When we were done with first year , control panel died again. Called Geek squad to do 2 things - schedule a repair and asked for a replacement. Repair was scheduled on friday afternoon between 12 and noon only to receive a text at 12.30 pm from repair company the repair is rescheduled 2 weeks after the original date. Called geek squad and after 2 hour on the phone was told someone will call me in one to 2 Business days. No one called. So called them again today only to learn that whoever entered the repair serviced used an incorrect code. As far as the replacement goes Best buy does not consider the repairs under manufacturer warranty as repairs. You have to have atleast 3 similar repairs before they will think of replacement. No one tells you this when you spend your hard earned cash for extra piece of mind. Never buying with best buy again.

Love the stove, great purchase, will definitely tell my friends and family

Great service, easy to set up and help. No questions ask.

This protection is a must. They take care of any issues in a timely manner.

Having the warranty has More than paid for itself. It also gives peace of mind. A bit of a pain to get claims started though.

We were looking for something affordable but with all the features we need. So, when we saw this 30" zline range hood, we didn't think twice about buying it. Unfortunately, the range is too loud. I can't even talk without shouting. It's a bit smaller than I expected, too. Wish we bought something bigger, but it has just enough air flow capacity so overall, it's worth it. Would i buy it again? Maybe but not for where I'm currently living.

Store staff was willing and helpful in spite of computer difficulties due to working at home. Delivery drivers were on time and courteous.

looks good works great a lot of room and very well laid out

This purchase was made to replace another GE Microwave, hoping and thinking installation would be relatively simple. This was far from the case. Although the exterior dimensions were the same, the brackets were different and all but the centerline and plug hole had to be changed. Additionally, the turntable is smaller and the wheels of the roller that the turntable rotates on are too small which makes the turntable unstable. If we had not saved the old roller to use, this would be a significant turn-off and we would have returned the unit. Hopefully, this one will last as long as the old one.

We purchased the protection just in case something happened to our brand new stove. We haven't had to use Geeksquad yet but it is great to know that they are there if we need them.

Highly recommended for all appliance purchases. I've used these services multiple times.