Customer Ratings & Reviews

be very careful what they cover, I purchased a entire kitchen appliances and had a bad microwave which was replaced and then had a bad touch pad, i called and was told there is no warranty on the product and that was talking directly to the geek squad, after many calls and prof they honored my warranty however they did not tell me it was only 2 years, the otuch pad lasted about a year and is defective and i can not get service. I have purchased many major appliances, TV, Apple Laptops, Ipads, beats and seem to have to argue all the time to get service. Very disappointed in Best Buy and they just lost a loyal customer for something they didnt fix the first time

the new range is wonderful. it cooks food evenly and quickly. it looks great in my kitchen

I bought this product and the protection and the peace of mind that am cover for 3 years

The dishwasher cleans well however every time you get near it the dishwasher turns on and you have to manually shut it off. It does it while running or off does not matter. I go by it several times a day and in the morning reach over the counter to open my blinds and it turns on. Very big pain to think I have to deal with this the rest of the life of this dishwasher!!! Especially since no one at Best buy is willing to help and no one at customer service has been able to put me through to anyone who will get in touch with me!!

Be careful of the fine print when purchasing Geek Squad and or extended warranty. I purchased both wanting to get the best coverage. I had an issue with oven not heating up. it wouldn't heat up and i smelled gas. Didn't have a working oven for over 2 months due to diagnostic and repairs. I asked for a new stove after 1 and 1/2 months due to the issues and gas smell concerns. The cost of the previous repairs added up exceeding the purchase price of the stove. smh doesn't make good business sense. Their policy is they have to try and fix the "same issue" 3 times the time frame and cost doesn't matter as the customer is left out to dry. i had to eat out spending additional money for both Thanksgiving and Christmas.

The folks in the stores are great; helpful, knowledgeable, and friendly. The phone system totally prevents you from contacting the store or getting any help. When you reach someone, they give you info you already have, tell you nothing you don’t already know, do not help at all, and give you no way to improve the situation. If you can buy at a store, good place to buy. If all your transactions are remote, you will likely be up the creek. The phone, e-chat, and computer systems are designed to prevent communication, to frustrate, and deter resolution. Best Buy obviously cares not at all about customer relations. Edit: on the evening of the day I was supposed to have already picked up my appliance, I received a text/email, dated one day prior, that it would not be ready for pickup. Not a big help after the fact. Edit: My order was so delayed, that credit card authorization ran out. Email/text told me to update payment info on order. Clicked on link; no place or way to update payment info. Had to go to store to pay and keep them from cancelling my order. Horrible system; horrible abuse of customers. Update: Now two months later, supposedly (as of a month ago) able to pick up in four days from now. I understand the chip shortage, labor shortage, social/economic difficulties, and necessary accommodations. No order status updates available online or in app. No-one to speak to. Absolutely a black hole of zero information, without even some Hawking radiation to indicate any info to be had. Look at the online reviews; all horrible. For a good reason.

Geek squad installed a bosh dishwasher. on the surface, everything looked fine. After running the dishwasher for a couple days, notice water running under floor tiles on top of sub floor. Call geek squad to come repair, and they never showed up. I then decided to swap and exchange. I still haven't been able to get my new dishwasher. the system won't let them schedule a delivery. I still have the one that leaks and I can't use it which they never replaces. This has been going on since October 17, 2020. Someone Please Resolve My Problem Please.

This stove does not come with a power cord. But they’re happy to deliver it and take it out of the box and charge you $500 but a power cord is crossing the line

I would not recommend this protection unless you are willing to be without the broken appliance for 2 months. I called in the repair on 5/11, and when they eventually did come out the parts to fix were more than the cost of replacement AND some of them were on indefinite back-order where the odds were that it would take months to get them. Did they replace it? No... told me that I had to wait. I have spent at least 40 hours with various people on the phone trying to get my dishwasher replaced. Under the terms of the contract they are supposed to replace once it has been over a month. Instead, they tell me that they are still waiting on approvals. Meanwhile I am still without a dishwasher and it is a serious health problem given medical issues in my family. I've been told on three separate occasions that they would replace my dishwasher, and here I still am without. Total waste of money.

Great Price Works Perfectly Fast In Store Pick Up!

Adequate appliance. Mine came with only a wire rack in the broiler area. Kind of messy for broiling meat! You have to buy a broiler pan for added cost and you won’t know until it is installed.

I bought this for my new stove for my house, apparently i should not have even bothered because I am selling my house and the other 2 years left on the plan are non-transferable to the new owner. You would think if you spend the money for something like that it warranties the item not the person using the item. So if you are a house flipper or you plan to move sooner rather than later do not waste the extra money for the protection because you will just be throwing away your money.

Looks; nice. Noise level: not the best. In the slate color, not any other choices. Also changed out the incandescent bulb to led, it was way too hot in the unit.

I received a used dishwasher instead of a new one. Although a replacement was offered, I was disappointed that no compensation was provided for the inconvenience, including the time lost and the period I had to go without a dishwasher.

I don't always agree to buying the extended warranty. I believe a store should always stand behind it's product but I've had too many problems go wrong with the product that if I didn't have the extended warranty I would have been in trouble.

Consumer Reports rated this a "Best Buy". I rate it a "Best Don't Buy". I, of course, didn't buy the 3yrs warranty because last dishwasher, not a Bosch, lasted 15yrs. This breaks a month after year warranty expired. Pass on this brand and model. Not going to waste the money to repair. Moving bon and you should too.

We purchased it on May 14th at Mooresville NC using our BestBuy Credit Card. The transaction was pretty easy since I did research before purchasing. My stove was delivered around May 22nd. On June 14th my oven and broiler stopped working. I called customer service and a Technician came on Friday, June 23rd. He said that he need to orders parts to fix it. We called customer service and requested for my stove to be replaced and they said that it cannot be replaced. It needed to be fixed. Today, June 29th the technician came and the part ordered does not work. A new part has been ordered…nice stove POOR quality. I paid closed to $1,000 for the new stove and my old never had any issue jus because I wanted 5 burners.

Steam from opening oven causes touch controls to go haywire. Many times we have had the oven shut off after checking on a dish and not noticed for ten or more minutes. This is an obvious design flaw. I am sad to see that this model is still being sold. If you want an unusable oven, this is a decent choice. If you actually cook with it, skip this and choose something else. Note that many other one star reviews discuss the same problem.

I ordered this range in 2020. Best Buy messed the delivery up 3 times Then. I canceled the order. Well Here we are 2023 my old range finally broke so I decided to take another chance and order from Best Buy again. So the first delivery was part my fault didn't realize it was going to an old address. After talking to the Geek squad I was assured that the delivery would be today May 16th. Which was 10 days after my original delivery. Now they say its not coming until 7 days from now. This sucks I'm now without a range for almost a month and Best Buy dosn't give one crap about helping me out. I have six mouths to feed in my household with a freaking air fryer. NOT HAPPY AT ALL!!!!

Looks Great and Microwave portion is fantastic. Could be a lot better on the convection side.