Customer Ratings & Reviews

A must for large purchases. Always get more coverage than the manufacturer.

I feel very comfortable with the Greek squad Warranty, We have in past had issue with an appliance and the squad took care of it with in a week, that's service thanks.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

The geek squad is great they are always there to handle all of my questions and work is always great

Got a new L G washer and dryer with the one your factory warranty not saying that's good or bad but I do know Best Buy extend warrantee is better

Let me put it like this, it's already came in handy within a few days of purchase. If you don't buy this, you'll have to deal directly with the manufacturer for repairs if you bought a Samsung. So a $200 service call.

Used this once; absolutely worth the money as I know one visit would cost a lot of $$$. In a year and a half we used this once but once is enough

Friendly service. Went above and beyond to help. Very fast and careful

Great product, exactly what I needed. Always leave it up to Best Buy and Geek Squad for top notch service. I will always be back for more!

This is always a must when you are getting new items because stuff happens and the peace of mind of having Geek Squad is PERFECT

Service is great! Geek squad solved my problem and I was satisfied.

Although rare, my interaction with the Geek Squad service has always been positive with a clear effort to provide a positive customer experience.

Although rare, my interaction with the Geek Squad service has always been positive with a clear effort to provide a positive customer experience.

Used them once so far and they were great! Had an issue with our washer and they took care of it.

I feel good knowing that if something breaks down with my oven, someone will come to our house to fix it free of charge. Some repairs can be expensive, and one repair will often pay for the whole contract.

The extended service protection offered through Best Buy is a great deal. I had searched around at other big box retailers and Best Buy by the fire offered most bang for your buck.i've been very pleased with the service from Best Buy

I recently purchased a new Bosch dishwasher and added a 5 yr Geek Squad protection plan. For a mere $20 a year, I will have complete coverage if something were to go wrong. How can you beat that! Thanks, Geek Squad!

I bought but so far I haven’t had to used it. I bought it for all the appliances

Purchased this because we were buying multiple products. All the installs were great. Did not require any call backs so that was great. The discounts were great.

Get the geek squad warranty. you are crazy if you do not. I have buy everything at best buy.......everything and I have used the warranty a lot.