Customer Ratings & Reviews

Haven’t needed to use this yet but I am glad to have it in case something goes wrong

I always buy the warranties on major appliances and vacuums. BB has the best service and deals.

Haven’t use it yet. Had to use the Best Buy points. At least I know we are protected

The agents were done quickly and safe very satisfied

I forgot that I even bought this, but I'm glad I did it just gives me peace of mind.

Luckily never had a problem with the unit while covered. But always answered any questions we had.

nice to be able to get item fixed or replaced locally

Quick & Quality service. Love the value for the price.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Love this saves me a lot of money buy it on almost everything I get

I hope nothing bad happen to my refrigerator ,before using the warranty

Great value compared to SquareTrade. Haven’t had to use it but you can’t bear the deal.

Best buy is the best place to buy anything good deals and awesome warranty and great products

Awesome service, will always have in every purchase

Deliver the product on time and installed it. I am happy with the service

Love it the dishwasher at home works really well and it matches the rest if my appliances

3 years protection for a dishwasher no matter what my kids do to it is impressive.

I have only had to use this two times with products fro Best Buy. It's affordable and reliable.

Haven't had to use it but was able to add it on 15 days after my purchase. Did it over the phone, it was very fast, easy, and convenient.

A must have since the quality doesn’t matter anymore