Customer Ratings & Reviews

Geek squad service was great! They were easy to work with and answered all of my questions.

Easy and fast to work with. Super helpful and professional.

My old dishwasher (GE) only lasted 4 years before it went dead (and then dead once again!). I didn't have a Service Contract, so was forced to diagnose and replace electronics without any expertise with dishwashers. So with the new dishwasher, even though it is a top-of-the-line Bosch that has a reputation for reliability, I feel much better with a 5-year Extended Warranty.

I am so excited to say I have no worries since I am protected for 5 years Yippy

Spacious and Efficient Fridge, that is energy efficient. It's very easy to use and has the craft ice feature, that makes long lasting round ice for any occasion. The look through glass door is very convenient and has the feature of three taps to the glass and it turns the inside light. The water and ice dispenser is very easy to use and better than the old style, it also has a led ring light around it that is helpful as a night light in the kitchen.

Geek squad is the best. Ive had independent repairmen, but geek squad is so much better.

Our LG Dishwasher was only 3 years old. A Geek Squad technician came out for the repair. Upon entering all the repair information it was determined that the dishwasher needed to be replaced. Thank goodness for the 5 Year extended warranty. I called the number, gave the project number and within minutes had a new dishwasher coming my way. Thanks to all for making this a smooth replacement!!

I really recommend the 5 year Geek Squad protection, they are great and have good customer service

Since 20012 we have been using the Geek Squad Protection warranty and I have to say, it is worth its weight in gold. The 2 year warranty really doesn't cover the major appliances so always go 5 on those. Yes, it does cost a bit extra but you can not go wrong. More times than not, when something goes off the rails they just replace it. Love it.

Love my Frig! Happy we decided to replace all our appliances with LG brand. We have NOT had to use the Geek Squad Service because we've had absolutely no problems with any of the appliances we've bought. I did a lot of research reading reviews on different brands. Even though some stated having issues with LG brand it was no different than any other brand having some issues as well. Decided on this refrigerator because it fit the measurements we needed. Wanted the Geek Squad Service just in case it would be needed as refrigerators like other appliances these days all have computer boards and don't last as long as the old-days appliances.

Excellent technicians knowledgeable, helpful and professional

your protection sucks you don't honor it when you product is faulty and has to be replaced

Have had Geek protection on other items purchased at Best Buy...If a problem developed, Geek service was fast and great, and if item could not be repaired, item was replaced with a new item. Very pleased with Geek protection plans. Good value for the cost.

They work good love them help me with no issues very nice

They are awesome love the customer service love the design love the price.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

I love love love my dishwasher! I needed one badly, and did my research and I chose Samsung to match my other appliances. It looks great and works fantastic!

The benefit of extended warranties is debatable, since many people never wind up using them. Never having had a range with a glass top, I needed the extra reassurance. The cost of the Geek Squad plan is low enough to make it an easy decision. Another factor was that this plan was about half the cost of the one directly from Frigidaire.

I'm picky about which items I get extended warranties for. But if I'm going to get one, Geek Squad is among the best. Have used their service in the past on other appliances, and the service was always top notch.

Bought for my Fridge. It was making a humming noise. The came out twice to check. Assured me of no issue or problem with motor or operation.