Customer Ratings & Reviews

First call to obtain warranty service on expensive, Built in KitchenAid microwave: Personable agent mistakenly claimed that KitchenAid provided a three year warranty and therefore he could not schedule service. He gave me a phone number for Pool service which I called. Even on Best Buy’s website, what they told me turned out to be true: product only has a one year parts and labor warranty. Second call: very personable, female agent takes all info and attempts to schedule service. She can’t. There are no geek squad service openings in my area today. She says she is referring me to the store. They should call back in 24 hours to schedule an appointment. We’ll see. This review will go up to two stars if they call.

I always trust the geeks. Great service. Reliable.

Awesome to have the peace of mind for 3 years if anything were to go wrong

If you break it they'll fix it. I never buy expensive electronics with one.

decided to opt for 3 year protection in case I might need it, but nice ot know it can be canceled

Never got a chance to use this plan as the range I bought it for is being returned due to defects.

Hopefully I will never have to use it as it does include delivery to my house or reinstalling.

Any time that I have used geek squad, they were knowledgeable of my problem.

Fully recommend the Geek Squad for all computer issues !!!!! 5 Stars

The geek squad are very good team to take career of my appliances

Like the five year warranty. Haven’t needed to use.

I have not had to use this lately. When I have used it, it is very good

Say yes to a warranty from Best Buy. Eliminates the fear and worry over issues.

Now , im confident that i can get my microwave repaired anytime without paying up front .

Love the GeekSquad protection. Always get it on My Large Appliances.

I Have had may coverages from Geek Squad and they know what they are doing.

The warranty protection is reasonable and the service great. A good investment.

I would like to recommend this program to everyone who wants to buy

Best to have the maximum warranty.The plan helps in repair or replace.

We nearly always purchase protection plans and Geek Squad is among the best