Customer Ratings & Reviews

Sucks they dont really help and charge a lot of money

Inexperienced and waste of time service. I will never do any business with BestBuy again...!

They were very helpful in setting up my protection

After I paid for the service was told it don’t kick in til a year later

If that’s a frig with ice maker on door? I did not Purchase?

Had 3 year warranty on the Samsung gas range. No one could fix it. Had to return range

didn't to me much good. i was ready for my money back. but bestbuy said it was past 15 days. its was'nt past 15 days from installment

They refused to help with missing items. Wasted money

I was told that my money would be given back for the geek squad. I am still waiting. Confirmation number is 203160103

Never received service. I had to mount the oven myself.

I cannot recommend any protection plans at this time

I cannot recommend any protection plans at this time

I cannot recommend any protection plans at this time

A 5-year Geek Squad Protection (GSP) plan is essentially a long-term "peace of mind" play. While Best Buy often pushes their My Best Buy Total membership (which provides protection for as long as you subscribe), the standalone 5-year GSP plan is a fixed-term contract that offers some of the most comprehensive hardware coverage available.

Couldn’t be happier with the service have never had an issue. Had two appliances repaired at no cost to me. They were in and out one couldn’t be repaired and they completely swapped out the whole unit a year and a half later I will always buy this for anything I buy from Best Buy.

This all encompassing plan is well worth a few extra bucks when Geek Squad will fix or replace the appliance for you, would recommend for any new household appliance.

It’s easy to get in for service. The geeks are well informed and able to help. I would not be without this service.

Haven’t had to use it yet but for five years I’m covered for all the bad things that could happen.

I got to give it to this crew. I have always used their services because they know their stuff and are very on time and professional

10 stars for delivery experience. Jamie and helper were friendly and very careful with my range. Other delivery experiences were a nightmare in the past with damaged appliances and these guys were great! Online experience is a 1 star from being told my range would be installed in 2 weeks for approximately $100 then being told it’s delayed a month so I cancelled and ordered another model which they couldn’t install! When I questioned that I was told $200!! Feeling ripped off I decided to get it installed elsewhere. I recently bought 4 appliances from Best Buy and not pleased with online ordering but delivery men made my day with their care and concern and kindness!