Customer Ratings & Reviews

I always buy this on a large purchase, usually the five year plan. Sometimes I don’t use it at all but the few times I have of paid for the times I didn’t use it. So I think I’ve broke even over the years. It all depends if you can self-insure your self or not.

We bought the warranty just in case. We did use it and the service was professional and quick to respond.

Great service and peace of mind for appliances to ensure we are taken care of past the normal warranty.

I've had my microwave for 3 and 1/2 years and it came with my home but unfortunately it crapped out for no reason. When it worked I really liked it so I bought the same one at Best buy and the installation was seamless. They came on time and microwave looks great same model and it appears to be working well. I bought the warranty and I'm hoping I never have to use it

We have not needed the Geek Squad yet. But sleeping better knowing help is available.

Ruben Barrientos from Geek Squad was AWESOME!!!! Gas Range had problems, Ruben came out and repaired. He was an excellent example of what you can expect from purchasing Geek Squad Protection. Timely, helpful, cordial, knew his stuff and if he didn't he would research and resolve, gets the job done right, excellent representative for Best Buy. Best investment I've made. Worth every penny.

Very happy to have this service contract for 5 years

Great investment. Extends the one year factory parts and labor 4 years for a total of 5 years. The maintenance people in all aspects wow the customer.

The fridge itself is great. I HATE the glass! It shows fingerprints so badly.

My wife loves this microwave. Works quickly, and quietly. Connects to Alexa to turn on the light and fan as needed while cooking. Don’t have to touch the buttons while hands are occupied. Plus, the minimalist design fit her desires in the kitchen.

I always recommend the protection plan. Though most items BB sells are of good quality, it doesn't mean that something weird won't happen. Appliances are made en mass, so it is always possible that something just happens and is not a sign of good/bad quality - be smart ant CYA. In the long run, its a small amount of money each month for peace of mind.

The protection plans are worthy and the technician are really well prepared.

New dishwasher purchase, so no occasion to use yet. Purchased the machine any warranty at Best Busy vs another retailer because of the warranty duration and total cost—best deal I found.

Can never go wrong with the Best Buy five-year warranty plan. Worth the weight and gold and the price. We’ve been buying warranties for over 20+ years on different products and we’ve only had to use them twice.

Can't be too safe these days, with the high cost of appliances and the almost impossibility of getting parts or repairs, a guaranteed replacement is worth this small investment. Our previous unit didn't last three years, so we switched brands and also made sure to get this warranty.

I thank God we have not had to use this for our cooktop, but glad I have it. We have had it on other times and have used it and have always been pleased with the people who are part of the Geek Squad. Only negative is that I wish it was a little cheaper.

The Geek Squad Service did an excellent job installing our built in refrigerator. Thank you. Recommend Best Buy for purchasing high end appliance products.

Have had a little over 2 years now. So far, so good. It will occasionally go thru some cycles where some strange sounds are made, but everything working fine so far. Water dispenser doesn't shut down quickly enough, so you have to hold "1--1,000" before pulling out your glass. The french doors on this model do NOT close on their own when both doors have been opened. This can REALLY be annoying as most people expect the fridge to close when you swing them shut and walk away. Not with this; the left door has to be closed first, then the right side. Really stupid design. My neighbor has a KitchenAid french door model and hers swing shut as one would expect. For this reason alone I would say go with the KitchenAid.

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. The best Product Replacement plan available.

Best deal ever, no regrets. I had to use twice, save me a lot of money. They were so fast. I recommend.