Customer Ratings & Reviews

Protection works great for me and my family product

Needed warranty service I could count on. This meets my needs

Having Geek Squad ensures that I will not regret my purchase and that if I have any issues, I know that Geek Squad will be able to help me with any electrical or physical problems. Best Buy will also recognize the value of the product and I was told I would just have to pay the difference if I do want to upgrade within the paid time frame. Purchasing Geek Squad will indubitably be a brilliant choice.

Excellent service for a protection plan they take care of the products they sell better than the manufacture in most cases

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.

Never really felt like getting extra protection, but buying the total tech package gave me a 20% discount on my added 5yr protection plans. Additionally it virtually eliminated or greatly reduced the charges for installation an haul away of the old items. Before you say no to this, it pays to check out the bottom line after all the discounts. It should save you money in the long run.

All my appliances and electronics are always covered by geek squad protection! Ive never had an issue with technicians they always do a very good job and are very professional.

Have not had to use their services but it feels good to know they will take care of me.

I cannot really review this well as I have not yet used their services. I am sure they will provide good service if I need it

Had this on the old dishwasher - was able to get the money spent toward a new dishwasher - easily handled, pleasantly surprised. Purchased new agreement with new dishwasher - proved valuable!

I hope I done need to use my warranty but I have piece of mind knowing that if something goes wrong, The Geek Squad will come and fix it!

This service is great. The crew comes out right away if there’s problems. They’re easy to talk to and are very responsive no matter what the issue.

things have engineered to fail nowadays due to corporate greed not buying the proaction plan on a major purchase in the past has been regretted I have a snow blower that breaks every year and unfortunately I did not get the plan so I'm stuck shoveling when I cant get it running

You better buy it because the new dishwashers are not well designed. the Kenmore that lasted 20 years had better features and higher quality. I am hoping this one will last through the warranty period. The Kitchen Aid /Whirpool service man said a service call is $300. the water level sensor is hard to get to to. It is under the machine. Most are in the tank and can be easily cleaned.

New refrigerator ..extended warranty is a must for most new appliances. We have had lightning strikes that take out appliances …whether they are cord protected or not. Just wanted to make sure we are covered. Price was reasonable.

I have always relied on the extended warranty for a large purchase from Best Buy

I love the Geek Squad protection plan I always get them however they shouldn’t warranty a refrigerator if they won’t replace it because an ice maker is considered an accessory. If it’s not working properly and can’t be fixed it needs to be replaced. Luckily my unit had other issues eventually but seriously they “repaired” the ice maker 10 times, at what point does that make sense?

Very fast courteous service would definitely order from best buy again