Customer Ratings & Reviews

5 year warranty began immediately instead of behinning after manufacturers warranty. Really only got 4 years

Has to use this right away. The response was very quick. Although they wanted to just push a replacement rather than try to fix the appliance. My requesting them to look into fixing it was the best decision since it took 4 months and lots of help from the store to get this finally delivered.

For large appliances we've had great success using best buy for our warranty. We just had a dryer have a problem and they came out and made the process so easy. They ordered parts and had them shipped to us so they were there when the service technician arrived. We also needed parts for our dishwasher that broke and we were able to get them ordered under warranty no problem.

We purchased this 5 year Geek Squad protection for our new refrigerator. The refrigerator was quite expensive so we certainly don’t want to have to replace it for a long time. With all of its electronics we just decided to be on the safe side with an extended warranty. Thankfully we haven’t had to use it!

Geek squad are my goto guys. My Samsung watch broke and they replaced it and made the process much easier. Being Thankful we have tech like you. Again thank you employees for your deduction and hard work.

I love the fridge but had a problem with it. I received great service and got a full exchange! So glad I used Best Buy!

Anything you buy you should get warranty. Now they have totaltech which is great. I’ve bought over 50 items and always get the warranty. Used twice so far once on fridge and once on washer machine. Saved me a few bucks.

Feel protected with this extra protection if something goes wrong.

performed as promised, no delays and prompt attention to request for service.!!! Extremely courteous and articulate Geek Squad Representative !!

They did a great job, technician was professional and polite and very knowledgeable

It’s really up to you if you want to purchase this item. But my self I would say get it. Only takes one time for something to go wrong with your purchase. And wow you will be out a lot of money paying to get it fixed

Geek squad service up to this point has been okay. I hope it continues. they have been responsive to my phone calls.

Glad I have it just wish it didn’t take so long for them to come out for an appointment over a week is a bit long to wait

I purchased a Washer & Dryer from Best Buy for the Warranty Support From the Geek Squad.. Well Worth It! Good Job..

I always get the Geek Squad service for all long of a period as they offer. I have never had an issue with them taking addressing an issue when it comes up!

This is a must have item because you may have a breakdown in recently purchased in a kitchen appliance in the first five years due to the length of life I have seen some of the newer ones, better to be safe than sorry.

All the features and ways to customize the interior to fit your needs! Dual ice makes etc. absolute dream! Looks high end with the black window on one of the doors.

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!