Customer Ratings & Reviews

Good price and good work. Thankfully haven’t had to use it.

I was hesitant to get an extended warranty because of problems that I had with the warranty company that Best Buy previously used, but after the Geek Squad showed up for installation in 2 days and did a great job I called the store and added the warranty because the Geek Squad does the warranty work.

I love geek squad service. It is worth it espevially for computers and laptops. I just wish there was a way of getting around standing in line for sooooo long.

Hope we never need to use the Geek Squad for repairs but have peace of mind having it for expensive appliances. Installation was completed in a workmanlike manner. Installers wore masks and made quick work of installing new gas range and over the range microwave.

Based on the delivery and installation service already provided I expect this service will be amazing already.

I get Geek Squad with all major purchases. They take your call and quickly dispatch a repair technician to fix the problem. It is convenient that they come to the house and worth it when it was purchased over a couple years! This is worth every penny!

Hope to never have to use the extended warranty ever.x

Good refrigerator but, the ice always gets stuck in the door.

I don't buy any appliances from Best Buy without the 5 year protection. They provide great coverage. I've had full refunds or appliances replaced after several years when they can no longer be fixed.

They came and installed the dishwasher quickly and did a great job.

The dishwasher is great. Everything comes out really clean and its very quiet.

I had issues with rust on one of my appliances that was delivered and also with a installation pack for my washer that was not delivered. I got a replacement for my appliance, and a refund for the undelivered washing machine instal pack.

They did a great job, technician was professional and polite and very knowledgeable

Geek Squad had always worked well for me, until my purchase of a TV antenna they installed for me. I get better reception on my bedroom TV with an Antenna I bought at Walmart & installed myself, I can hardly get any reception with the antenna they installed & it cost me $199 for the antenna & $199 to have Geek Squad install it.

Always get the Geek squad protection on bigger purchases. Only used it once but definitely worth it and gives you a piece if mind

Great coverage, with solid local service at a bargain price. Worth every cent given the cheap materials, electronic components and sensors included within modern appliances. Peace of mind has a price tag -- and it's the Geek Squad protection plan.

Good plan to have with each purchase. Good value. Well worth it.

Excellent. Makes it easy to repair or replace consumer electronics and especially appliances if they breakdown within 5 years.

Always good service too get when you need work done with purchases of tv,fridges,ranges etc…

I purchased my protection plan which includes all the purchases I’ve made at Best Buy, I enjoy the feeling I don’t have to worry about things breaking down.