Customer Ratings & Reviews

The team were great. The lady in the team was just as knowledgeable as the young man. I was impressed with how she handled the fridge during the moving of the item

Clean look and perfect size for our kitchen. Love the ice maker set up for two different size ice cubes and the water pitcher.

The installation of the equipment was very fast and the technicians were very knowledgeable.

The tech was very knowlegable, and we hope he will be able to fix the problem

Premeasured for my appliances and discussed all aspects of installation. I comfort to know we have the coverage. Previous home plans at other stores never lived up to their warranty so this is a comfort.

Geek Squad delivered my frig and set it all up and have the extended warranty which is a given now day's the way things are made, I know to many that didn't do it and spent half of what they paid to get it fixed.

I'm a bit upset with the Geek Squad Protection. It's good for some items, but not others. It didn't cover my TV for accident protection when my small kid threw something in the house and hit and shattered the $500 55 inch TV. But it covers accident protection on laptops, which are much more expensive??? Probably most useful for appliances, where they fail from defects in a shorter amount of time.

Thank god i purchased this extended warranty as we have needed it 3 or 4 times in the almost 5 years we have owned the appliance. Stay away from Samsung.

Haven't used it yet. Hopefully don't have to. Wonder if my TotalTech membership would cover this since bought microwave before membership.

Vary helpful and quick with getting my problem solved

I usually don't buy extended plans but after having worked on my old dishwasher at least a half dozen times before deciding to replace it, this was just peace of mind.

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.

I always say this but you must get a plan on big ticket item. Best Buy has always repaired or replaced my items when I flash the plan. Try to buy your item on sale and use the sale money you saved to get the plan.

Best Buy has always stood behind their extended warranties and we have had iPhones, TV's, Tablets and more fixed or replaced with their warranties, so we got the 5 year plan and I'm sure we will get our money's worth in 5 years.

Haven't used the service yet and hope I don't need to but it's good to know it's there if I need it.

It is great to have the 5 year warranty since when you are spending a large amount of money, especially on a double oven to make sure everything works great. It always seems when something goes wrong it is always after the generic 1 year warranty. A good to have to have ease of mind.

I really got a good usage out if this ind right here !!!

The representative from the geek squad was excellent.

Always worth buying, not like the cheap and worthless SquareTrade! I've never had an issue with Geek Squad protection, they will replace if bad. I've thrown money away on SquareTrade... never replace, always a run-around until you give up.... you get what you pay for!

Great protection to have on expensive products. Peace of mind on protection