Customer Ratings & Reviews

I love the ice maker because it gives you crushed ice like Sonic does. You have a lot of fridge space and freezer space

AWESOME PEOPLE did job well and very professional. Very knowledgeable. Clean install. Kudos!!

Finally upgraded from an old hot point refrigerator. It meets our needs and happy with the purchase. I'd recommend it for those looking for an upgrade.

Geek squad plan is worth the investment. If ever needed it would pay for itself with piece of mind

Geek squad plan is worth the investment. If ever needed it would pay for itself with piece of mind

Good value for the money, hope we never need to use it.

We have had this service before and love all the features and benefits. It has always worked out for us and the Geek Squad is always helpful and nice. They are great at what they do!

We used our plan 3 weeks prior to its end. Our dishwasher had parts start leaking. No hassles at all. Called, troubleshooting was completed. Parts no longer are being made. So got credit towards new one.

I know there is a lot of debate about whether or not to buy the extra five-year protection plan.....I always do ....Just for my own piece of mine.....Like any type of insurance you may never use it...But you’ll be glad you have it if you ever need it....

Totally recommend getting the 5 yr warranty on all your major appliances! I went without on one of my earlier appliance purchases and went through an ordeal to get it fixed!!

Very helpful with every I needed. Highly recommend. Easy to schedule.

I feel protected with this coverage. Not needed so far after 3 months.

Best Buy one of the best warranties in the market. I don't always buy them, but rarely pass up on my Best Buy purchases.

Keep an eye on the 10 year linear motor warranty... None better. Cover it also with an extra couple years, and you'll be glad you did.

This appliance is for a rental property. We always make it a habit to purchase extended warranties for appliances in rental properties. Makes life easier for us and our tenants too.

Always purchase the extended warranties! Nice to have peace of mind.

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

I rarely buy protection plans from other stores, but I don't hesitate to purchase it from Best Buy. They have the best prices and the coverage is excellent. If you ever need to use it, it is very easy to process a claim and the service is performed quickly.

Geek squad is always very helpful and something goes wrong with my purchase

Great Dishwasher. The site was very easy to use and we appreciated being able to order with ease. It was nice to have it delivered at a convenient time and we thought the service was great.