Customer Ratings & Reviews

on 9.20 my frig stopped working, I called Geek squad. Appt was set for 9/25 9-5. FYI 9-5 is not an appt its an entire day. At 9 am Jeana from Service quick called to SET UP AN APPT. I told her Geek squad set it up for today. She explained Best buy lies to its customers, this was not an appt. The soonest she had was 10/13. I called Best buy, I explained what Jeana said, got put on hold. after an hour on hold a new person picked up the line and I had to explain all over again, i got put on hold again. This person said she spoke to service quick and I was correct and they are rude. I geek squad manage, Edwin got on teh phone after another 30 minutes on hold and said a different company would be out on 9/30 and they would call at 9am with a 2 hour window. At 930 I call the geek quad, explained and was put on hold for 1 hour, a new person answered, I explain and was put on hold for 1 hour, a new person answered, I explained and was put on hold for 40 minutes. by this time a called on another phone and got Lisa who said her system showed my appt for 9/30 but the provide shows it for 10/13. I have now taken 2 days off work for this and geek squad still doesn't know what they are doing.....

Great product one of the best easy access and ability to share

For the price, I always get the Best Buy protection plan to cover any incidents.

The geek squad did a great job installing and setting up the TV

So far not having had to use the service, it adds peace of mind if anything does g wrong.

Worth the money! Protects everything. I fortunately have not had to use this protection but it's nice to have.

Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

Wonderful and helpful staff. Made sure I had everything I needed.

We are pretty happy with our samsing refrigerator.

Excellent…………………………………………………………………………………,…………………….

Never had any issues with support. Any issues we encounter they were able to helps us whether refunding our money or replacing our product.

Why wouldnt you buy this ? We didn and its saved us 1ks.

Friendly repair guy came out and fixed my dishwasher issue.

A must-have add-on to your home appliances. Pick up one to protect your family from breakages.

I had this machine for a month and it was not draining fully. Service man solved the issue within 15 minutes.

The Geek Squad is GREAT! They have done so many installs and repairs for us. They are awesome!

I used my point from buying the appliances to get the 5 year protection plan.

Had to use this service. They were very friendly and respectful of our home wearing shoe coverings.

It a warranty and I said it all the time get the warranty

Great product and price, highly recommend! Best Buy always has the best deals!