Customer Ratings & Reviews

Bought in case needed, so far haven’t needed to use it.

My Open boxed microwave died within a month or so or getting it. Geek squad came out, determined it needed a new panel. They returned with a new one a week or so later. They did not reinstall the microwave properly, causing a large dent in the top and now the whole Micrwave is falling apart. Due to COVID, no one is coming in to fix it. I'm afraid it's going to fall and crash into my new stove (which I bought from Best Buy as well). No answer from management regarding this issue. I also can't upload the photos showing the damage that is happening. Your site won't let it upload them. I'm not answering the recommendation section because it could be this one time. I'd like to see it rectified.

Very professional and friendly.Explained everything really well

You will be assisted with great customer service. You will be guided with useful info that you needed.

Awesome !excellant! You will be very happy you purchased Geek Squad! No worries!

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.

I always say this but you must get a plan on big ticket item. Best Buy has always repaired or replaced my items when I flash the plan. Try to buy your item on sale and use the sale money you saved to get the plan.

Geek Squad has always been amazing for us. We have not had to use it yet for the microwave we bought but we've used it for other things.

i haven't had to use this one yet but in the past we have and Geek Squad warranty a must in our home

Keep an eye on the 10 year linear motor warranty... None better. Cover it also with an extra couple years, and you'll be glad you did.

The agents were very nice. Brought dishwasher in and placed exactly where i wanted it.

Love the protection afforded with Geek squad appliance protection. I've had to use in the past when the Manufacturer's warranty didn't cover something after the first year. I'll never regret the purchase.

The Geek Squad agents are awesome and attentive. They are very knowledgeable in each department

The installers connected my new wall oven to a junction box with no issues.

I was happy to purchase this protection plan. Usually, I'm not too keen on spending any extra money on an extended "warranty", but for $20/year, it's well worth it. Plumbers are expensive and that's who you would have to call if anything went wrong. It covers everything except theft.

So far I’ve not needed the extended warranty but it was reasonably priced and provides peace of mind should I need it. The pricing was actually better than the extended warranty offered by the manufacturer.

I have had a good experience with Best Buys customer services. I've bought many products from Best Buy.

I didn't purchase the warranty on the first stove and when the ceramic top was accidentally damaged putting in a hood; the cost of the repair was only $100 less than the cost of a new stove. We opted for a new stove, but if I had purchased this, the repair would have been covered.

Always buy the purchase protection. When I used it in the past there has never been any issues. Would definitely recommend

Delivery was smooth process. I would recommend. Fast and easy