Customer Ratings & Reviews

We purchased the protection plan as a safety net. Hopefully we don't need it but, it's nice knowing it's there if we do. It'd be nice to be able to get at least a partial refund if we don't have to use it at all.

You would be foolish not to get the Best Buy warranty. You can never predict the reliability of the unit and getting the warranty gives you peace of mind.

good looking and delievered as scheduled. always up to date status on delivery which is extremely helpful

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

Worth the peace of mind, especially with a big purchase like this.

Geek Squad always does the job right, having the extra warranty is a good thing for any problems with your purchase.

I have not had the opportunity to use the geek squad for my stove but I used the geek squad before on another item. I feel confident that I would be taken care of.

Great product and coverage! Always there to help when we need it!

Absolute needed. I have had to replace every appliance I purchased in 2020. The geek squad team is great to work with.

Very cool refrigerator. it even survived a fall down half a flight of stairs. it does not maintain enough ice in the bucket. Besides that issue we really like all the other gadgets.

Hopefully don't have use. Only time will tell how good the warranty is.

I got the protection plan for our microwave. Have used it once since then. The issue was resolved very efficiently and in a timely manner. Really happy that I got the extended warranty.

I got the protection plan for our microwave. Have used it once since then. The issue was resolved very efficiently and in a timely manner. Really happy that I got the extended warranty.

It’s a must for a headache free 5 years of use of your appliance.

Considering the sale price of the dishwasher it was a no brainier to pick this up

No need to call yet, but I am very happy with the product as I received it. Having the warranty helps me stay on budget without any unexpected expenses for an essential appliance!

I always protect all of my purchases with the 5 year Geek Squad plan. Highly recommend to protect your expensive Application/Electronic devices. Never had an issue making a claim

Always take the protection plan you never know when you’ll need it.

I never buy a major appliance without the extended warranty. My last dishwasher had over 6 service calls. Hopefully geek squad is as good as the one I had with NFM.

I've never had any concerns when I've had my extended warranty.