Customer Ratings & Reviews

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

Got to have it anymore since they don’t care about quality of products anymore.

Great service! Definitely great peace of mind! There is no ambiguity of terms

Poor quality. Knobs broke off and stainless steal started to peel. Samsung will not be of help unless you pay over $200 just to tell you it needs repair . Po

Purchased in self defense. Previous printer, same model, did within months of warranty expiration.

Very good stove it came with a a grill top that the finish was coming off we called the Geek Squad they came right away and replaced the top . very satisfied.

We would never be without a 5 year warranty for a major appliance. The price was very reasonable and the Geek Squad always does a great job if you need them.

Never had to use it yet but it's great to have warranty for your appliance to cover any issues in future.

Protection plan on all of the LG appliances we got!

This was exactly what I needed for my new dishwasher

5-Year Standard geek Squad Protection. We have not had to use this but Geek Squad has always been helpful when needed.

5-Year Standard geek Squad Protection. We have not had to use this but Geek Squad has always been helpful when needed.

Don't know about it since I haven't had to use it yet.. But I have great experience with GS with my other purchases.

Bought service with my open box oven. Used it the same day I got the oven home. Always a good idea to purchase with a open box item.

Good product recommended. We needed for rental. Thank

I absolutely love my refrigerator!!! It is great to know what the protection plan covers and it was great delivery as well

Given how easy things are breaking these days, it's better to be safe than sorry to purchase warranty.

Have not had a reason to use it. Hope to never have to use it. But great to have a piece of mind knowing it is there.

Has saved a lot of money and trouble when we have had any issue!

The GS Team was very kind, courteous and professional. They went over the instructions on how to operate our refrigerator.