Customer Ratings & Reviews

Worth every Penny, wouldn’t buy anything at best buy with out geek squad warranty .

on 9.20 my frig stopped working, I called Geek squad. Appt was set for 9/25 9-5. FYI 9-5 is not an appt its an entire day. At 9 am Jeana from Service quick called to SET UP AN APPT. I told her Geek squad set it up for today. She explained Best buy lies to its customers, this was not an appt. The soonest she had was 10/13. I called Best buy, I explained what Jeana said, got put on hold. after an hour on hold a new person picked up the line and I had to explain all over again, i got put on hold again. This person said she spoke to service quick and I was correct and they are rude. I geek squad manage, Edwin got on teh phone after another 30 minutes on hold and said a different company would be out on 9/30 and they would call at 9am with a 2 hour window. At 930 I call the geek quad, explained and was put on hold for 1 hour, a new person answered, I explain and was put on hold for 1 hour, a new person answered, I explained and was put on hold for 40 minutes. by this time a called on another phone and got Lisa who said her system showed my appt for 9/30 but the provide shows it for 10/13. I have now taken 2 days off work for this and geek squad still doesn't know what they are doing.....

The geek squad protection plan is a must have. They are by far the best customer service we have ever had!

good value to add extra protection for very expensive appliances have not had to use it yet thankfully

Easy to purchase. Hopefully won’t have to use it. Decent price made better having the bonus bucks.

Geek Squad protection on my purchases is a must. Love having the extra protection.

I always purchase the warranty. They don’t make many things to last anymore more

Thins product is great for a person as me that doesn’t know how to repair pc’s or those that need help.

The agent was helpful and the price was right. The TV is working fine but you never know about the future.

It is so nice to have the peace of mind for 5 years. We all know things can happen with bee appliances

It is so nice to have the peace of mind for 5 years. We all know things can happen with bee appliances

It is always safe to have a cushion in place in the event appliances are not working properly.

Fortunately, have not had to use it. Love the comfort of knowing it is there.

We bought the 5 year protection plan for our new dishwasher. Hopefully we won't have to use it. It is reasonably priced for the peace of mind it provides.

Good quality will recommend.the service was excellent.

Best appliance protection plan I've found, and I bought it for everything I recently purchased from Best Buy.

the best protection plans on the market. Never have to worry with the protection plan from Geek Squad!

the best protection plans on the market. Never have to worry with the protection plan from Geek Squad!

the best protection plans on the market. Never have to worry with the protection plan from Geek Squad!

Service personnel came in, set it up. No mess, no damage. Good job