Customer Ratings & Reviews

My total tech support is ok however, waiting for support takes a long time to come on. I have waited 2-3 hours and sometimes I've gone to bed and started the next day. I have found that I'll be connected to someone who doesn't have all of the skills needed and then I have to wait 2-3 more hours for someone else to come on.

I used my point from buying the appliances to get the 5 year protection plan.

Worth the money! Protects everything. I fortunately have not had to use this protection but it's nice to have.

Even though we looked at many reviews of this product I felt that for the reasonable price of the warranty it would be a good idea to purchase it.

I am pleased with this product so far it is working well and looks good.

Great product and price, highly recommend! Best Buy always has the best deals!

A must-have add-on to your home appliances. Pick up one to protect your family from breakages.

The Geek Squad is GREAT! They have done so many installs and repairs for us. They are awesome!

It’s a warranty and always get the warranty on big stuff

Had to use this service. They were very friendly and respectful of our home wearing shoe coverings.

I had this machine for a month and it was not draining fully. Service man solved the issue within 15 minutes.

Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

I just got my appliances so i have not had to use the 5 year protection plan

Geek squad protection is an excellent choice for large items like kitchen appliances.

Never had any issues with support. Any issues we encounter they were able to helps us whether refunding our money or replacing our product.

Great look, works well and easy to use. This is a great product that you and your family will love.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

I have a laptop that newded work done by Geek Squad. They fixed it quick.

Good value for money! I have not had to use them as yet.

Worth purchasing to put your mind at ease should something happen to the oven in the next 5 years.