Customer Ratings & Reviews

Waste of time and money. First year they make you go through the manufacturer, second year same issue (after manufacturer fixed once), they have to schedule with the manufacturer to come back out. But they only show one appointment available so I have to wait and hope someone calls me back with a date/time I can be off work for and for what? Keep replacing the same parts until my five years is up and then I have to buy a new one anyway. Total waste, customer service reps not empathetic to their system or situation, have to repeat my self over and over. Cut you off mid sentence and if they listen the first time I wouldn't have to keep repeating it.

Sale person recommended to buy the extra protection.

First call to obtain warranty service on expensive, Built in KitchenAid microwave: Personable agent mistakenly claimed that KitchenAid provided a three year warranty and therefore he could not schedule service. He gave me a phone number for Pool service which I called. Even on Best Buy’s website, what they told me turned out to be true: product only has a one year parts and labor warranty. Second call: very personable, female agent takes all info and attempts to schedule service. She can’t. There are no geek squad service openings in my area today. She says she is referring me to the store. They should call back in 24 hours to schedule an appointment. We’ll see. This review will go up to two stars if they call.

The three year standard warranty is a good feature

It is amazing. definitely a service i will recommend

The Geek Squad services stand by the contract purchased

We purchased the warranty, but have not had to use it.

fix everything if no they give you another similar

The Geek Sqaud is fantastic! Def worth the purchase.!

stove works excellent and the delivery processing is fast.

I found the person to be awfully helpful and honet

I Would definitely recommend. Cheap price in store.

I was supposed to get an exchange for my microwave but the lack of communication was horrible. I was told completely different things after they attempted to deliver my microwave and was informed they would not take down my old non working microwave and would have to pay them to install my new one because they could not fix it and I paid for the 5 year warranty on it.

item works as intented and really good value and price

From previous experiences they have been excellent.

Its always good to have an extended warranty n apliances.

I'm glad I have a warranty just in case it doesn't work.

Can not beat 5 year service for 160 bucks. Great value

The agent in the philippines took over an hour to schedule a dishwasher repair. First she stated she could not replace the dishwasher, then she could not find the 5 year repair purchase, then she could not schedule the repair for another 2 to 3 weeks. OMG - can't we get this done locally...its pain and suffering to go thru Manilla for BEST BUY Geek Squad.

It’s ok if you don’t want to use a pan larger than 6”. The burners don’t heat evenly. It was a massive mistake buying this. It looks beautiful (although the exhaust leaves stains on the wall) but functionally it’s terrrible. Glad I got a warranty it’s been used for maybe 9 months and the oven is broken already.