Customer Ratings & Reviews

Overall glad I got it. I used the service 4 times and would have been out a large cost for repair. Repair times were odd and sometimes took weeks for them to get in.

I hope I never need to use this, but having the Samsung service tech out to the house a week after I bought their microwave tells me that I will.

I submitted a request because I’ve been having trouble with the stove I bought. Haven’t heard a follow up or anything. I haven’t submitted a video because it works when I start recording but still having issues.

I paid for extra service but not sure if i should have paid extra. A product should last without having to pay i think

The Geek Squad does not have anyone certified to repair or diagnose a problem with Samsung products, but Samsung did replace my defective stove. I am not sure how/if the warranty would have helped.

Extremely bad customer service. I purchased a microwave and did a 3 year geek squad. When the magnetron busted in the microwave they wanted to do a replacement of the entire microwave. I said ok. They did not do a proper haul away, there was no customer service clearly explanining why my purchase was no getting fullfilled.

I bought the warranty because I read the knobs break easily. They are cheaply made (unlike the rest of the unit) and broke within a month of having it. I would recommend it for this product.

This was a great buy because I dealt with gsp before and I know they are wonderful at there work. I just do not think there tv protection is the best

We purchased an open box dishwasher and always feel better with a warranty when we do this. Never had to use it so I'm not sure how well the process will go but hoping for the best if we ever have to.

Service personnel are not highly qualified. Able to fix basic items without any expertise. Service member could not remove dishwasher due to tabs on the side of the dishwasher. Did not know there were even tabs to hold the dishwasher in place.

Havnt had to use the geek squad yet for this item but it gives peace of mind if something goes wrong

When trying to reach repair services, I am put on hold for a long time, and the waiting period is too long. So I take it to other service repairman.

Terrible. Almost fraudulent! Best Buy installed a Bosch Microwave on Jan 21, 2025. On April 1st, 2025, the top panel broke off. The microwave is functional. I have made at least three calls to schedule service appointments. No service is yet set up after 7 days. One agent told me to call Bosch-even though I have bought a 5 -year plan. Another agent gave me the phone number of Installs, Inc. But no service appointment.

I purchased the plan but have no need to use it yet. I hope the service is as good as promised. Since I had an awful experience with service getting my appliances purchased, delivered and installed.

Haven’t had to use it yet but will be a nice insurance plan if I need it. Cost not too bad.

Haven’t had to use it yet but will be a nice insurance plan if I need it. Cost not too bad.

Haven't used at all but nice to have just in case.

Did not honor service agreement to provide service regarding issues experienced with a new range 3 weeks after delivery. After 30 minutes in chat, 1) Told could return then range for replacement, and then told I couldn't as it had "cross the return period), 2) told they would schedule a repair appointment, then told they didn't have any "slots" available and to call the manufacturer. So what's the point of buying a 5-year service contract if they deny service after 3 weeks?

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond