Customer Ratings & Reviews

Kinda . Headaches to get hold on these people. But once you do. Service is good.

Saw some iffy reviews so I purchased this. Seems that it runs concurrently with the manufacturer warranty. Should star after that runs out.

Called to ask one quick question about the printer ink program and they couldn't help. That's ok, they gave me the phone number.

Have not had to use this yet, hope I never have to use.

Once you get a replacement the extended warranty is out

My icemaker keeps on breaking down we looked up information about this refrigerator and it’s known for the icemaker to break down. Got on YouTube‘s showed us how to defrost it so we can have ice , every other week my husband‘s on the ground with the hairdryer defrosting the back. For a couple of minutes. It works but it’s a pain in the butt

It takes FOREVER TO GET IN TOUCH WITH RIGHT REPRESENTATIVE SO HAVE 1+HRS FREE FOR THE PHONECALL.

When we purchased appliances for our kitchen the salesman recommended getting the extended warranty for fridge and dishwasher.

Just bought the warranty with our dishwasher purchase, so haven't needed to use it, and hope we never do. Peace of mind proterction.

Huge waste of money!! I have been waiting for them to come by for over a month, 3 scheduled appointments with no one showing without a call or text. I call to request a refund of the warranty or a new appliance since they were not fixing the broken one, and all they did was to schedule another appointment, and again, no show.

I’ve been had to use a product as of yet but hopefully they do everything the say

Little worried my refrigerator always say call for service and is not even 6 months old

Haven't had to use my service yet but glad to have it in case the dishwasher breaks

Comprehensive and thoughtful service plan - covers all the bases.

Pawn off on Samsung I thought very hard to work with to. Fix my new dryer

Is guess they way these things are made you need these warranties !

Protection plan and how to use it as of yet but hopefully it works as I say

horrible trick with geek squad. I bought 5 year protection on a brand new dishwasher. It arrived dead on arrival - wouldnt work. i call geek squad and they say they dont cover the first year - only manufacturer warranty covers first year. Manufacturer took over week to send someone out. Geek squad lies 5 year warranty is really 4 years AFTER first year! they lied

I love the refrigerator but do not like how finger printed up the door gets

After months of back and forth on the phone with bb, everything finally got resolved