Customer Ratings & Reviews

Does not cover physical damage regardless of cause

They had to do it twice because it didn’t have room to open the microwave door all the way the fist time. I was lucky to catch it. This left three extra holes in my cabinet.

The technicians are not like before . Attitude issues And if you get 3rd party your appliance will be permenantly damaged .

Marketing scam, they call it a 3-year protection but the first year is only covered by the manufacturer. So your really paying for 2 years after the first year. Very unhappy to find this out and no one made this clear until after the fact. Unfortunate that they resort to this type of misrepresentation.

Best Buy installed a new dishwasher that was defective. They were supposed to order and install a replacement. We have been waiting for 3 weeks with no follow up by them. Terrible customer service. We finally had to call again to get them to order a replacement dishwasher and schedule installation.

My dishwasher broke several times. When it was due for a replacement under the terms, customer service was rude and refused to honor the contract initially. I emailed the management, and apparently they approved the replacement, but no one ever called to tell me that. I only learned because I called back myself. I had a water heater need replacement under a different company, and they honored it easily with no issues. Everyone price matches these days, so companies should remember that poor customer service leads to lost customers.

Ice maker frosts then freezes. It is a known issue but no one really seems to have a fix for it.

They canceled my extended warranty when they ordered replacement for damaged product. Now I have to go to store to add back on. Port service not satisfied

Awful. Starting leaking and literally flooded our kitchen- power turns off mid cycle at random times.

Our handle broke within the 1st month of use. It was replaced by manufacturer. It’s been a year since we purchased it and again the handle is broken. This is ridiculous!

My dishwasher failed exactly a year into the purchase. GSP isn’t owning up and got me the run between their teams, the manufacturer. No solution. Long waits. Long call wait. No ownership.

Best buy decided to cancel my protection plan on a replacement product without any form of communication on the matter. Now my dishwasher needs service and nit protection plan...they refunded for some off reason. Thanks Geek Squad.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

Awful service. Have 5 year extended warranty on a Whirlpool oven. 1st year control board was replaced under factory warranty. Best Buy will not replace oven until they have sent someone out 4 times. Big waste of time and energy dealing with an oven that never worked correctly. Very frustrated dealing with Best Buy and this lemon of an oven!

Can't get repair scheduled for weeks. I purchase for my washer. It's been 3 weeks and the system accidently cancelled my appointment according to the customer servie line.

The refrigerator from the first couple of months the ice maker freezes over. Unable to make ice. Having a he ice maker inside the refrigerator section instead of the freezer section is a horrible design.

apparently buying a protection plan deducts 10000 points ($160 rewards dollars) off your account. Contacting customer service does not help. I was left with the explanation that "the system was correct". Correct how? I can't get more help or a place for complaint.

Waste of money. Paid fir a five year plan, and both repairs happened after 30 days and was referred to the manufacturer. Geek Squard doesn't start covering untill after the 1st year of the Manufacturer warranty. You oay for a 5 year geek squad and get 4 years.

When I tried to get my dishwasher repaired, they said the warranty didn't exist, and that it was a refrigerator rather than dishwasher. So the would not fix it. Took two hours at the store to strain it out. Then scheduled repair two weeks out.