Customer Ratings & Reviews

We have used the best buy warranty people once for our fridge and they did a great job

We have used the best buy warranty people once for our fridge and they did a great job

We have a home made bakery and use it everyday and we like it very much :)

I’ve always bought the BB warranties for big purchases, lucky i have never had to use it or make a claim in 15 years of being a bb customer. The one time I didn’t buy it was for a dryer, looking back that was a mistake.. heating element keep blowing out every year. The policy gives me peace of mind on my new purchases.

We bought an LG dishwasher in January of 2023. We got it because our Maytag died after 5 years. I’m so thankful we bought the protection because this is the second time in 3 months my LG has gone out. Totally worth it, the first fix would have been $600 if we didn’t have the protection. Also don’t buy an LG dishwasher!

Great value on a 5 year no questions asked warranty that is about half the cost of the manufacturer's warranties, and includes in home repair/replacement if necessary!

Excellent warranty service by these employees! We’ve had issues with new appliances & every time they’ve delivered satisfactory results.

Love it makes me feel better it’s protected for a while

The agents quickly and professionally installed our new dishwasher and disposed of our old dishwasher. The service was excellent!

I have this for a few years, I only used it once for a damaged Roku remote. I brought it in and they just gave me a new one with no problems.

Had a problem with my stove and Geek Squad Rep was very efficient and handled the problem promptly and professionally, I'm very pleased with outcome. Rep was very courteous and articulate and very professional in the way he handled the situation. I would recommend the GEEK SQUAD Protection on all major appliances.

I loved it but it isn’t zero clearance and I had to order one that took forever to get For those buying this microwave it isn’t zero clearance door, so if you have cabinets on both sides good luck.

Any other warranties at any other stores I almost always skip. Warranty is usually pain to deal with. Where's the receipt? Who do I call? Is it actually covered? Will they honor it? Most of the time no. BUT NOT WITH BEST BUY. SO EASY AND GEEK SQUAD IS QUICK, CONVENIENT & COOPERATIVE. I ALWAYS PURCHASE WARRANTIES AT BEST BUY. THEY ACTUALLY COVER STUFF, IMAGAINE THAT. Only suggestion for best buy is to maybe offer a geek squad subscription. Mayb yearly subscriptions OR 3 OR 5YR subscription to geek squad. That would cover everything I buy at best buy. I have geek squad for laptop, arlo, dishwasher, receiver & headphones. Still need carpet cleaner. New car radio & washer dryer. Would love to just purchase a geek squad subscription to cover all. That would be AWESOME!

Absolutely great, highly recommend getting the extended warranty on large appliances. I had to call about a repair on my washer that was four years old and my experience was great!

So worth having a Geek Squad warranty, Only store I will buy appliances from due to horrible experiences with other stores. Keep up the good work.

Always get this on a major purchase. Easy to use when needed . Great piece of mind

I would like to give a shout out to Hosny Tshimanga. He is an in-home counselor for Bestbuy. He was sent to my home to review the appliance I used to have, and advise if there are any concerns with the new appliance I have chosen. Throughout the purchase process, he would help out wheneverI give him a call and has been supportive. So appreciative of his help.

Very rarely do you need an extended warranty, but glad we had Geeksquad for our Samsung washer. It is one that side loads rather than top loads. Ours started leaking around the front seal. We called up our warranty number on our receipt (Make sure you keep track of those receipts!) and talked to their repair folks. They diagnosed the problem from our description (and possibly the reputation of side loading washers) and got a repairman out within the week. He replaced the front seal which required taking apart the whole front of the washer. I don't even want to know how much that would have cost if we didn't have our Geeksquad warranty in both labor and parts which were covered. Washer has worked fine since the repair several months ago.

Solved the problem on the spot , if they can’t fix it they will replace it or get your money back.

Glad I purchased for peace of mind! Very pleased with the price!