Customer Ratings & Reviews

Geek squad !! They respond quickly and are diligent.

I recommend getting the 3 year support with any appliance.

We had an issue with our GE range and the part was no longer available. Our Geek Squad warranty saved the day! They replaced our range with a comparable model and had it installed in just a couple of days.

I purchsed awarranty for for my Juicer. One day while using it I must have pressed the plastic piece too much and it got damaged by the blades since the fruit had already juiced. I called Best Buy to get a replacement piece, they asked me to return the whole juicer for a new one! I have increasingly started purchasing more kitchen appliances from Best Buy because after intensive research, on best quality and pricing, I found they had the best prices for my stainless steel fridge/freezer, dishwasher, microwave, Juicer etc. The customer service is excellent!

They installed microwave neatly & level they were fast.

We hardly ever purchase extended warranties, yet for some reason decided to purchase Geek Squad support when we bought our Mac Book Pro. That was the best purchase we've ever made. We can use it on 3 different computers, and believe me, we've used it! Every time we have an issue we simply make a phone call and are talked through what to do to fix it. Once we had to take the computer in because it couldn't be fixed by just a phone call, and we received great service at the store. I have continued to renew our Geek Squad coverage because it has proved to be such a worthwhile investment! I would absolutely encourage everyone buying a computer at Best Buy to add the Geek Squad protection.

Its ok, but i liked my old dishwasher better. The tines are really close together making it hard to load bowls anywhere but the top rack. For plates you load on the bottom bit they roll if you don't load on the back of the lower rack. The lower rack doesn't alow for wide tall things. The cup sprayers are ok but i still whish i had gotten anLG.

Bought it with appliance just in case it broke suddenly. I have been using this service before it was worthy.

My wife had thousands of pictures on her laptop hard drive for her business that were vital and she could not recover from her backup when the drive failed. Geek squad pulled the drive and transferred the majority of the photos to the new laptop we bought. What a life saver.

Haven't used yet. Seems like a good plan to have if problem arrives

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

We have used the warranty at best buy before and they did great

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

Very easy to use and keeps you worry free. Would use again

Sales team member was helpful and knowledgeable. Very pleasant to work with.

Excellent coverage for a very good price. I hope I never have to use it but it’s good to know that it’s there when I need it.

Agents brought refrigerator in and unpacked it. Only then did we find the door was dented. The 2nd one was damaged in shipping. But the guys did what they were supposed to.

I have not needed to use this service yet. Hopefully I have no problems and never have to use it.

Works really good I have no problems and a bunch of complements it gives a touch of elegance to are home would definitely recommend

Its just piece of mind and to dont worry for the next 5 years