Customer Ratings & Reviews

Gives us great piece of mind to know our investment is covered by the Geek Squad!

Hopefully we will never have to use it, but it's good to know we are protected

Samsung Range purchased with protection plan in 2015; very satisfied with performance of range. However, settings around all control knobs are DECALS; I was cautious with cleaning but over time, the decals disappeared. I called Geek Squad, a tech came to home, informed me he would check on the part. Later that day, I received a call and told the part was unavailable, given another phone number to call and a new range was ordered. Delivery and installation was yesterday; we do not purchase any expensive item without the protection. Have had two instance in the past where we were very glad we made decision to purchase the plans. Each employee we interacted with was extremely helpful and courteous.

The performance of this refrigerator-freezer has been very reliable. It is relatively quiet and temperature stable. The tempered glass shelves are superior to plastic for cleaning up spills. The double doors can be opened left or right one first, but closed left first to make the rotating seal work without binding.

Just great that I have the protect protection even though I know KitchenAid is a very reliable product

Great value! Hope I never need to use it! But better safe than sorry!

Worth the cost for peace of mind knowing my purchase is covered.

So Happy That Service Was Offered. Peace Of Mind Knowing That I Am Covered.

It’s nice having the peace of mind that your equipment is protected.

I don't even remember buying this.I'm just leaving the review to hopefully get a four hundred dollar gift certificate.

has worked well on several items we have bought from Best Buy, always buy it

Geek squad came in a fast time and fixed any issues i had and answer any questions i had,they didnt leave until i was hapoy with my product and i had all the info i needed.

The team who installed my stovetop was SUPERB. Before doing anything, they checked that all the work could be done. They really respected my home -cleaning as they worked, leaving my kitchen as they found it !!

Protection plan is great. If the could get an appliance repair person that does more than sit on his stool and look at the appliance it would be great

Can’t go wrong with the added protection get it!!!

Can’t go wrong with the added protection get it!!!

The geek squad installed my dishwasher and they answer any questions I had about running my dishwasher.

Once I understood this is makes tremendous sense to do this -- and we generally never buy extended warranties. The dishwasher has a one year parts and labor warranty. The Best Buy warranty extends that for 4-more years for $200. Overall we have a 5-year parts and warranty contract. One service call would likely exceed that greatly. Every Best Buy person we talked to about a difficult problem exceeded our expectations,

The portable dishwashers pump started failing pumped water out when it wanted to after almost 2 years of having apt portable 18 inch dish washer. I got the 5 year plan thank got I did other wise who knows how much it would cost to fixed . They end up giving me store credit after I calledy closes local store to tell them the issue after talking 40 plus minutes. 2 different people and both said to bring it in which is a hassle since I live 40 min away. Wish there whole team would be on the same page the told me when I bought it if it fails that a third party would come to fixed it at my house. But they told me after almost 2 years that I had to bring it in. Overall I got the value in credit but lost the 100 dollars for the geek squad protection . Know they don't have the model any more and I will eventually have to buy another one when I get more money that cost and extra 200 not include the 100 to 125 geek squad protection I will probably get.

The Geek Squad helped us out a ton. They brought in our new Samsung stove and dishwasher. They delivered it into the house which saved us the hassle of bringing it up the stairs.