Customer Ratings & Reviews

Love this product I have zero issues when I need something looked at or repaired

Geek squad mounted my TV and hooked up all my appliances. They were on time they were helpful they went over and above.

Great service by Alex! Couldn't have been more helpful.

The service protection is well worth the investment. They repair and replace when necessary. I just wish the turnaround time getting someone when needed was faster.

Dishwasher works well. But I don’t like the placement for the touch buttons in front. It is too easy to brunch against them and inadvertently turn off and on. Purchase geek squad service, which made sense given high use. Dishwashers today don’t seem to be as robust.

Protecting my purchase. Might not need it, but prefer to have the protection in case anything happens.

Geek Squad customer service has been great compared to the typical Best Buy customer service call centers.

I ordered a new suite of Samsung appliances online at BestBuy.com and it couldn't have been easier. They arrived on time and the delivery guys were great. My old kitchen looks new again, thanks to Best Buy! Can't say "thank you" enough!

I purchased my protection plan which includes all the purchases I’ve made at Best Buy, I enjoy the feeling I don’t have to worry about things breaking down.

Purchased this along with Best Buy installation of a product and when I tried to use it - within the month or so of purchase of an appliance that’s not working!!!- I was told I can’t use the protection the first couple of years!!! And the manufacturer is sending me to Best Buy. A total mess

Have used the squad in the past and they get done what needs to be done . So I insure myself by staying involved with them in the future .

Bought the 5 year plan for the piece of mind. I enjoy not having to worry about new purchases that sometimes give issues after a few years.

Had to use the service once so far and it was easy.

I have had a fridge, microwave, dishwasher installed so far. More appliances on the way. So excited!

I bought this refrigerator for my garage and I fell in love with it so much the it end up putting it in the kitchen. Great Refrigerator ……..

I have Been very happy with this range. I like the double oven feature, 5 burners with warmer top. Air fryer option comes in very handy. Heats quickly and looks great.

The tech was very knowlegable, and we hope he will be able to fix the problem

Happy that I got this. Already paid for itself when the dishwasher's control board needed replacement in 2-year-old dishwashwer.

I am happy to have gig sod because I know that my appliances are under insurance. My mind is that is knowing that my appliances are under the geek squad.

I'm lucky to be very handy in many fields, just not many areas I ever hire someone for help. I chose the Geek Squad option for the five year coverage because it was competitively price and Best Buy is a solid reliable retailer. I enjoy and do a lot of traveling and don't want to return home just to fix stuff if needed, so that's my pass.