Customer Ratings & Reviews

Geek sqaid service is a most for most equipment that you can add it they provide great customer service.

Geek squad protection plans have always been worth having for the extra piece of mind.

We always purchase Geek Squad and renew every 2 years! They are fantastic about fixing any issues and give great customer service! We would never go without.

Extended protection on premium products, give u peace of mind if it broke or replace if it can’t be fixed.

hurray for extended warranties! I hope this will prevent me from having to spend extra

Great protection. At least 3 times it has allowed me to replace defective items thus has all but paid for itself.

I have used this service for several concerns and I have been very impressed that everything was always done well.

I read the reviews about my microwave and saw the watch outs. The microwave had features that we desired, so taking out this insurance helped us to make our purchase decision.

I don’t know what to say…. They came in, they install it and left. So no complain so far…they were professional.

Purchased extra insurance for my Samsung appliance. I hope Geek squad come through when I need them

Geek squad are always there when you need them. They are very professional

always had Geek Squad protection for everything I have ever bought at Best Buy. Always paid off in the end

Haven't needed to use it, but the item I bought had an issue for some purchasers, so it was a decent backup plan.

Product is a must have. Very helpful and fast service.

Haven’t had too use it but I’m sure they would take care of me when the time comes !!!!!

Best Buy stores are so great for appliances before & after sales.if I had any problems they were more than happy to help in a very timely manner!Thank you!

Geek squad installed my stove fast and helped me with any questions I had during their visit. Definitely will use them again.

Get it for anything you buy. Almost everything I have bought from here has broken right after the manufacturer warranty....

Definitely needed this since previous appliance did not last long.

absolutely useless. nothing but the run around, I have been on hold for hours and no one can see any notes so I have to start over every time. Had a dishwasher replaced under this supposed "plan" on Feb 23. Its leaking internally so badly that it would have flooded my cabinets had I not had installed a dishwasher tray myself years ago (so any leaks come out the front of the dishwasher - highly recommended by the way) Now I am on the phone with these idits again. They could not find my order, and are telling me they have to send some out to see what the issue is, and cannot set up a return even though I am within 12 days of purchase. The website says I have to call instead, I HATE BEST BUY at this point. Someone said- it's brand new, so we can send someone out to redo the installation. ITS NOT LEAKING AT ANYTHING THE INSTALLLER CONNECTED. It's a defective unit that I WANT REPLACED. Now they are telling me since they already set up a return and this is a replacement, they cannot let me return a DEFECTIVE dishwasher that I bought less than 2 weeks ago. I will am going to dispute with my credit card.