Customer Ratings & Reviews

The Geek Squad is great I'm sure... Haven't had a reason to use so far So,....So Good

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Geek Squad Protection is worth it. Can't beat it for convenience.

Purchased warranty to have piece of mind Hoping to never have to use it.

Always get the Best Buy warranty it’s worth it i love best buy

Great by purchase This service with all my electronics Able to return item if it ever breaks.

Thinks happen. Piece in my mind getting a 5 years warranty for my appliances

I love the Geek Squad Protection because if anything happens to it they either fix it or replace it. It is worth your money

The installation was great very knowledgeable and did an excellent job

This is an insurance for my monitor that I've purchased, so far Geek Squad warranty is GREAT!

On anything that we buy at Best Buy we use the geek squad as I added protection

Good to have the protection but when my dishwasher broke and the Geek Squad couldn't fix it, it had to be replaced and my warranty was NOT transferrable to the new dishwasher, so I had to pay for another Geek Squad protection, which I felt was unfair. If the Geek Squad can't fix it, it's not my fault and the warranty should have been transferred to the replacement, even it the exact same model was no longer available. Warranty good only if they can fix it?

With repair costs these days and all the electrical parts, it is worth the peace of mind to have 5 years of protection!

I’ve had this refrigerator for several years and it’s been great! No issues so far.

This has been worth every penny with us buying multiple appliances

The geek squad warranty is as dependable as your kid waking you Up early on you only day off

Service people did a good and made the units all work the first time

I recommend the extended warranty for the price. Because they will fix it at your house or replaced it at no charge.

do not use yet, hope do not need to use. as some said it seems very good

Always purchase Gerk Squad, even one issue and it will pay for itself