Customer Ratings & Reviews

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.

Had a problem with my stove and Geek Squad Rep was very efficient and handled the problem promptly and professionally, I'm very pleased with outcome. Rep was very courteous and articulate and very professional in the way he handled the situation. I would recommend the GEEK SQUAD Protection on all major appliances.

Having had a few dishwashers break on us we decided to again purchase extended protection for this purchase. The last dishwasher had the main panel go out twice and had we not had extended coverage would have been into several hundreds of dollars of repair costs. This unit was purchased during a labor day sale and made it more affordable to purchase the extended coverage plan.

I'm picky about which items I get extended warranties for. But if I'm going to get one, Geek Squad is among the best. Have used their service in the past on other appliances, and the service was always top notch.

The only warranty I 100% stand behind. They actually deliver exactly what they promise. There’s no hidden terms like other warranties I’ve bought. We are so thankful that we bought this warranty with our washer since it broke within a year. The warranty covered a brand new washer. They also covered the installation fee and haul away since we had initially paid for it.

All of my appliances in my kitchen are from Best Buy and insured by the geek squad. I highly recommend the five-year warranty.

The Geek Squad protection plan was very worthwhile. We use our dishwasher several times a day. It needed to be repaired a number of times over the coverage period and the Geek Squad always repaired it effectively and efficiently. Finally, this dishwasher needed to be replaced while still under the Geek Squad coverage period and we received a store credit to buy a new dishwasher. Overall, the Geek Squad protection plan is a very fair and economical way to ensure that a vital appliance is in good working order.

I had been having a bad day dealing with Home Depot and with getting things squared away with TTS and discount earned by having the Best Buy card. I was lucky enough to get Jessica as the associate to help me. She was such a delight and she worked with me, guiding me through the set up and purchase of item online. I told her I appreciate her patience and she said "that is all right Mr. Keller, I love helping you." She made an old man feel good. Thank you Jessica. And she was really dedicated to getting answers for me.

FAST & RELIABLE DELIVERY SERVICE. I RECOMEND WITH A+!!

[Employee of bestbuy] I loved it but it isn’t zero clearance and I had to order one that took forever to get For those buying this microwave it isn’t zero clearance door, so if you have cabinets on both sides good luck.

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

We haven't the opportunity to use the protection plan. Which is a good thing and hope I don't have to use it.

This was a great experience with Best Buy. the service was considerate, thoughtful, and understanding. I've had the refrigerator for over 6 months and it works awesome. Everything fits.

Gabreal and Fredy did excellent job installing dishwasher. They arrived at stated time, removed and hauled away old dishwasher, and got new dishwasher ready for use, even putting in jet dry rinse aid. Installations are more labor consuming than they used to be and we couldn't have done this ourselves without a lot of time and frustration.

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

First time purchasing the warranty for a product. I hope it comes in handy when and if ever needed.

This is a must!!! You will save thousands of dollars if you get a bad product or the unexpected happens.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.