Customer Ratings & Reviews

Hoping not to have to use it. But good to have with all the electronic components.

We bought it just in case haven't used it yet but had great experience in the past

First call to obtain warranty service on expensive, Built in KitchenAid microwave: Personable agent mistakenly claimed that KitchenAid provided a three year warranty and therefore he could not schedule service. He gave me a phone number for Pool service which I called. Even on Best Buy’s website, what they told me turned out to be true: product only has a one year parts and labor warranty. Second call: very personable, female agent takes all info and attempts to schedule service. She can’t. There are no geek squad service openings in my area today. She says she is referring me to the store. They should call back in 24 hours to schedule an appointment. We’ll see. This review will go up to two stars if they call.

There was a dent in the new microwave and they said we could replace it or get a discount

I haven't had v any issues with my plan and hope not to

Gret protection plan cover 100 porcent parts and labor

Haven’t had to use it but happy I have it. Never know.

Love the protection plan. It came in handy when I had trouble with my first oven.

Never had to use the warranty yet for the product.

Never got a chance to use this plan as the range I bought it for is being returned due to defects.

I like the repair or replace part. If we do have a problem, I don't have to worry.

The service plan for the "unexpected" . . . . . . .

Waste of money. Don't buy unless your warranty is over

always use protection. better to be safe than sorry. plan B can often be expensive.

always use protection. better to be safe than sorry. plan B can often be expensive.

always use protection. better to be safe than sorry. plan B can often be expensive.

Disappointed that all Geek Squad service providers are outsourced and not from the store. Very inconvenient. Increases wait time for the customer. Hope it's worth the money I paid for it.

Just in case something happens I had to protect my equipment

Love geek squad will always recommend it to home owners.

I always get the protection for the peace of mind.