Customer Ratings & Reviews

Geek squad !! They respond quickly and are diligent.

I posted this review yesterday but added a title that says Geek Squad dies right by you. That’s kinda funny, if true, but you should know we purchased all our appliances from Best Buy because we can also elect to add Geek Squad!!

We have not had any reason to use the warranty on our dishwasher as it is a top quality brand, however, the Geek Squad appears to be very responsive on other appliances. Major complaint is that it can take 2 weeks to get an appointment so if you’re in a hurry don’t hold your breath. Still better than no warranty!

Great service and peace of mind for appliances to ensure we are taken care of past the normal warranty.

I purchased an extended program for our dishwasher as we just used a warranty on our 1 year old dishwasher that leaked even after geek squad repairs. I wish I didn’t have to pay extra to upgrade my dish washer however, knowing that I have 3 years protection on this gives me peace of mind! Easy to work with GeekSquad on these extended plans.

Always get the warranty. It's the only reason to pay a little more for the product at best buy.

Peace of mind, bought it for 5 years so i dont have to worry

The new fiberoptics and wifi and computer system i recently purchased was not set to my network causing delay and a ton of frustration. GEEK SQUAD solved all our problems.

They installed microwave neatly & level they were fast.

I hope I done need to use my warranty but I have piece of mind knowing that if something goes wrong, The Geek Squad will come and fix it!

Every major purchase i make i always get geek squad service.

I would have to sat more of my things break down way before their time, at least that's what I'm hoping when buying them! It seems that I have been lucky with about 40% of my purchases and they have lasted for many years. This day and time, things just seem to last!! I recommend getting that extra protection. I like how the Geek Squad handles your products when needing repaired or replaced!! Can't go wrong!!

Geek Squad Protection a must with Quality of today's major appliances. Geek Squad protection is the main reason I purchase from Best Buy. Other stores may have better selection, sales knowledge and service oriented management... but they don't have the Geek Squad advantage. I had my first Square Deal experience this year and was left out in the cold! Square Deal was no better than credit card coverage or worse.

Excellent service for a protection plan they take care of the products they sell better than the manufacture in most cases

I cannot really review this well as I have not yet used their services. I am sure they will provide good service if I need it

The sales rep was great in helping me decide what protection plan would work best

This service plan is worth it's weight in gold!! We purchased the same one about 5 years ago on our new Samsung stove, dishwasher and refrigerator . Used it on 2 of the 3 appliance. One easy phone call and they were out to fix things within a week! We did not hesitate to purchase it on our new Bosch dishwasher when the time came!

I purchased the extended Warranty. I thought it was very reasonably priced for the length of time covered. I hope I never have to use it but it's there if I need to. Glad I got it.

I have a Geek Squad 3 yr warranty on a KitchenAid dishwasher i bought 3-yrs back. It broke down during the covide-19 shutdown. I scheduled a repair when it opened on 11-May 11-May, Technician visits and finds the part is broken and re-orders. confirms the drain pump is not working. Says will come back on Friday to fix it New part arrives on 15-May (Fri), no call from the Tech. Kept calling BestBuy, finally after much hassle next visit is scheduled for 18-May 18-May, Technician replaces the part and shows the dishwasher works. That night we put the dishes and next morning find nothing is cleaned. Its not working Call BestBuy and Technician again. he visits again on 20-May 20-May, Technician cannot figure out the issue and wants to replace 2 more parts. I am beyond frustrated. This dishwasher is broken from 3 months. Last 4 weeks i am going back and forth with BestBuy trying to get this repaired and have the technician visit my hour 3 times in almost 3 weeks and still it is not working. I have spent hours on the phone talking to agent after agent, i have been transferred from dept.-to-dept. I demanded an exchange because there is no end to this and I am not ready to allow technician multiple times during this covid-19 crisis and expose myself to further danger. BestBuy says they will not exchange and they will keep trying to fix it. I am almost feeling harassed as they have scheduled the next visit for 4-Jun. What is the purpose of me buying a warranty when they cant fix a issue in 3 visits, have no idea what the issue is and want to troubleshoot further and keep changing parts at random. At this point i have no confidence in either the technician's ability nor this dishwasher which needs so many parts changed in such a short time. I am an elite member of BestBuy and i bought warranty for peace of mind instead this whole situation is causing more pain. I am almost ready to take my business elsewhere as BestBuy cannot address my issue in a timely manner despite me being flexible in allowing them multiple chances to repair the issue. I am only requesting an exchange as reasonable solution to this issue.

Looks good and completely packed Creek squad team good job