Customer Ratings & Reviews

We go with the protection for our appliances. Just give us the comfort of not having to worry about finding out what is wrong and who can fix it.

worth every penny, there is a peace of mind that comes with knowing you are solid for 5 years

Since the Geek Squad provides great service, we always add the extra protection on

I watch tv, view family pictures and review my recipies

Easy to use protection, worth every penny having peace of mind.

I hope to never use it. It all sounds great and easy to use.

This product does what it's designed for. If we ever have an issue they are there for you

Love this refrigerator wish it had some futures for you to listen to music more than just being a tap refrigerator.

Seemed like a good deal for the money. Haven't had to use it yet but glad it's there just in case. Have used them for my computer and was very helpful

I have been buying all my appliances at Best Buy for a long time. I always buy the extended warranty. I need the peace of mind that any repairs will be free of charge and have had some even replaced if they could not be fixed..

I had to get this. My last appliance from best buy broke right after the manufacturer warantee expired so I had to buy a new one. This will hopefully protect me longer.

This is a awesome refrigerator. I love it. Keep up the good work.

I purchased whirlpool brand products AND the warranty. Unfortunately means for the first year I have to call whirlpool for any needs. that means I paid for three years but only getting two. Bummer.

I purchased whirlpool brand products AND the warranty. Unfortunately means for the first year I have to call whirlpool for any needs. that means I paid for three years but only getting two. Bummer.

It is foolish not to get a service protection plan. things just plain were out and stop working the way they should. Best Buy is at the top of the list.m Best Buy will make it right you may even get un up grade, I have!!!

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

The agent mounted my tv smf connected all my devices

Best to buy it than to be sorry. I did not use it so far. The product works well

The refrigerator was bought as a house warming gift for my son and his family, they have loved it, and there has been no complaints about it at all

We love the install process! It was super simple and quick and easy.