Customer Ratings & Reviews

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

It’s a warranty, I’m glad to have not used it so far!

It’s a warranty, I’m glad to have not used it so far!

I absolutely purchased the 5 year standard geek squad protection for the new microwave

Fast and easy transaction. Great communication. Thank you

Seemed like a good insurance policy, want trouble free service for my rental property tenant

Delivery and setup of newly purchased refrigerator went well

Excelente compra 100% satisfecha color me encanta y enfría super bien

I have not had to use my service yet! I rather have it and not need it then not have it and need it!

The service plan is a great deal and it works when you have a problem with your washer dryer or dishwasher I recommend

When I have issues geek squad delivers. I hate buying warranties but the way products are made these days make the extended warranty worth it for many products.

Agent was polite and fixed my issue in a timely manner

The Agents came and unloaded the dishwasher and placed it directly where I wanted it to be placed.

Hands down Best Buy has the best quality service and warranties. Hassle free and never fails when it comes to repairs. Highly recommended!

If you happen to purchase an open box item, the first thing you should do is use some of the money you saved to purchase a protection plan. Nice bonus is the cash back earned earned on the geek squad purchase.

Always a help just a call away ! I have geek squad on all my appliances

Perfect I love Geek Squad they are great and have helped me so many times well worth it for sure!

Good value for 3 years protection. Never know when you might need it. Bought it for my Whirlpool electric stove for our rental house.

Got a new L G washer and dryer with the one your factory warranty not saying that's good or bad but I do know Best Buy extend warrantee is better

Very comforting to know if the oven breaks down, the Geek Squad will repair it.