Customer Ratings & Reviews

The repairs are performed by a third party and their communication is horrible. My bosch dishwasher stopped working at 17 months, the repairman said it was beyond economical repair and they would replace it. It took one month and over 10 calls getting passed from representative to representative to finally schedule the replacement. I had purchased a 5 year protection plan, they now said after the unit is replaced the protection plan is void and I need to purchase a new plan. They decided it was cheaper to replace rather than fix it, now my 5 year protection plan is voided after only 17 months. SCAM!

5-Year Standard Geek Squad Protection always in time, good quality and nice customer service

It’s a great service to have in your back pocket. Always get this service with most purchases. If ever need, the geek squad is always there to help.

We purchased the 3 year plan because this is a major appliance in our kitchen and used everyday. The cost overrides the call to BB to get it fixed or replaced if their is a issue.

Pricey, have not had to use yet. Hopefully communication and customer service is good when needed.

Havent needed it yet, but grateful for it! Glad for Best Buy Coverage.

but if I do, i hope the claim is as smooth as the overall new dishwasher purchase experience went. The warranty was reasonably priced for 5 years, significantly cheaper than at Sears.

Service Plans are a great value when purchasing expensive kitchen appliances.

Some guarantee for microwave, havent use it yet recently bought the microwave

I love the protection plans especially for my appliances. I always get these and when I need them they are great.

I actually needed this with the first unit I received. Replacing it was a breeze.

It’s a relief to know that the Geek Squad team are very knowledgeable and can fix or renew any problems that arise with my purchase.

Please and again please don’t buy Samsung dishwasher it’s been only 3 months since I purchased and called the tech support 2 times already it doesn't clean at all and smells so badly inside the dishwasher I promise you I never ever put dirty dishes I rins and clean them before I put in the dishwasher and comes out wet not dried water spouts all over I use the best dishwasher cleaner

The geek squad is great always good to have peace of mind knowing they are there for anything you need we definitely recommend

This is great from day one! Get protected and stay covered with Geek Squad

Had to call the geek squad to check out my product, the guy came out and fixed it quickly

I Love it. It is a Great product and has been so helpful.

I Love it. It is a Great product and has been so helpful.

Excellent service received, delivered on time, tech dis great

Always a good idea to get with any new appliance.