Customer Ratings & Reviews

The installation was great very knowledgeable and did an excellent job

Received product no hassle. Agents very helpful and do help.

They will fix it and parts are available sometimes things happen and you don't get your way with them but they are helpful

I had nothing to install at this time. But I know they will do great when I do need them.

You hope you never need it, but it gives great piece of mind knowing that if you do need it, they are there to help.

I am glad I have this protection in case something happens to our TV so we will be protected.

do not use yet, hope do not need to use. as some said it seems very good

This has been worth every penny with us buying multiple appliances

Service people did a good and made the units all work the first time

I always feel better knowing I have the extended protection on my investment.

I always feel better knowing I have the extended protection on my investment.

I always feel better knowing I have the extended protection on my investment.

I always feel better knowing I have the extended protection on my investment.

I have not used it yet, but definitely think this was a good purchase on a major appliance.

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!

Great coverage protection to have just incade anything goes wrong with your appliance.

Always purchase Gerk Squad, even one issue and it will pay for itself

Purchased this along with Best Buy installation of a product and when I tried to use it - within the month or so of purchase of an appliance that’s not working!!!- I was told I can’t use the protection the first couple of years!!! And the manufacturer is sending me to Best Buy. A total mess

Good to have the protection but when my dishwasher broke and the Geek Squad couldn't fix it, it had to be replaced and my warranty was NOT transferrable to the new dishwasher, so I had to pay for another Geek Squad protection, which I felt was unfair. If the Geek Squad can't fix it, it's not my fault and the warranty should have been transferred to the replacement, even it the exact same model was no longer available. Warranty good only if they can fix it?

I always purchase the extended warranty. You never know, stuff happens!